Customer Service Advisor - Part-Time

Fashion & Retail Personnel; Greater London; On-site; GBP 8,200 - 11,000; Part time

Benefits offered by this job

Paid holiday

Pension scheme

Weekly pay

Job summary

Fashion & Retail Personnel is recruiting a customer service advisor for a high-street retailer on a temporary, part-time basis (about 20 hours per week) beginning ASAP for four months.

You will handle customer inquiries by phone and email, relay feedback to senior management, and perform ad-hoc administrative tasks as needed. Previous CS experience and a proactive attitude are valued; Zendesk experience is a plus. Weekly pay, holiday entitlement, and a pension scheme are included.

Qualifications

• Experience in customer service roles.
• Proactive and enthusiastic approach.
• Zendesk experience is advantageous.

Responsibilities

• Handle customer inquiries via phone and email.
• Share customer feedback with senior management.
• Assist with ad-hoc administrative tasks for the team.

Skills

Customer service

Zendesk experience

Tools

Zendesk

Job description

A new opportunity has arisen for a customer service advisor to join this high-street retailer on a temporary and part-time basis, about 20 hours per week, starting ASAP for four months.

The company is a well-established business specialised in producing high-quality sportswear and outdoor apparel.

You will be responsible for managing customer service enquiries over the phone and e-mail, sharing customer feedback with senior management and any ad-hoc admin tasks that are needed for the team.

The successful candidate will have previous experience working in a similar customer service role and be proactive and enthusiastic. Prior experience using Zendesk would also be advantageous.

As a temp, you will receive a competitive salary rate that is paid on a weekly basis as well as paid holiday and the opportunity to join a pension scheme.