Customer Service Advisor

Fashion & Retail Personnel; Greater London; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Weekly pay

Paid holiday

Pension scheme

Job summary

Fashion & Retail Personnel is recruiting a part-time Customer Service Advisor for a high-street retailer in London. The role is temporary for four months, about 20 hours per week, starting ASAP. You will handle customer enquiries by phone and email, share feedback with senior management, and assist with ad-hoc admin tasks as needed.

The ideal candidate will have prior customer service experience and be proactive and enthusiastic. Zendesk experience would be advantageous.

Qualifications

• Previous experience in a customer service role.
• Proactive and enthusiastic approach.

Responsibilities

• Handle customer service enquiries via phone and email.
• Share customer feedback with senior management.
• Support ad-hoc admin tasks for the team.

Skills

Customer service

Zendesk

Tools

Zendesk

Job description

A new opportunity has arisen for a customer service advisor to join this high-street retailer on a temporary and part-time basis, about 20 hours per week, starting ASAP for four months.

The company is a well-established business specialised in producing high-quality sportswear and outdoor apparel.

You will be responsible for managing customer service enquiries over the phone and e-mail, sharing customer feedback with senior management and any ad-hoc admin tasks that are needed for the team.

The successful candidate will have previous experience working in a similar customer service role and be proactive and enthusiastic. Prior experience using Zendesk would also be advantageous.

As a temp, you will receive a competitive salary rate that is paid on a weekly basis as well as paid holiday and the opportunity to join a pension scheme.