Customer Service Advisor

Retail Human Resources plc; Greater London; On-site; GBP 8,200 - 11,000; Part time

Benefits offered by this job

Paid holiday

Pension scheme

Job summary

Retail Human Resources plc is seeking a Customer Service Advisor for a temporary, part-time role (~20 hours per week) starting ASAP for four months in Greater London. You will handle customer enquiries by phone and email and provide feedback to senior management while assisting with ad-hoc admin tasks.

The successful candidate will have prior customer service experience; Zendesk familiarity is advantageous. The role offers a competitive weekly pay rate, paid holiday, and a pension scheme.

Qualifications

• Experience in customer service roles is preferred.
• Zendesk experience is advantageous.

Responsibilities

• Handle customer service enquiries by phone and email.
• Share customer feedback with senior management.
• Perform ad-hoc admin tasks for the team.

Skills

Customer service

Zendesk

Tools

Zendesk

Job description

A new opportunity has arisen for a customer service advisor to join this high-street retailer on a temporary and part-time basis, about 20 hours per week, starting ASAP for four months.

The company is a well-established business specialised in producing high-quality sportswear and outdoor apparel.

You will be responsible for managing customer service enquiries over the phone and e-mail, sharing customer feedback with senior management and any ad-hoc admin tasks that are needed for the team.

The successful candidate will have previous experience working in a similar customer service role and be proactive and enthusiastic. Prior experience using Zendesk would also be advantageous.

As a temp, you will receive a competitive salary rate that is paid on a weekly basis as well as paid holiday and the opportunity to join a pension scheme.

Reference: EVL - 16364