Customer Care Advisor

Fashion & Retail Personnel; Greater London; On-site; GBP 11,000 - 14,000; Part time

Benefits offered by this job

Weekly pay

Paid holiday

Pension scheme

Job summary

Fashion & Retail Personnel is seeking a Customer Care Advisor in London on a temporary, part-time basis (about 20 hours per week) starting ASAP for four months. You will handle customer enquiries by phone and email, provide feedback to senior management, and support the team with admin tasks.

Prior experience in customer service and familiarity with Zendesk are beneficial, with weekly pay and some benefits.

Qualifications

• Prior experience in a similar customer service role.
• Proactive and enthusiastic approach to work.
• Experience using Zendesk would be advantageous.

Responsibilities

• Handle customer service enquiries via phone and email.
• Share customer feedback with senior management.
• Perform ad-hoc admin tasks for the team as needed.

Skills

Customer service

Phone support

Tools

Zendesk

Job description

A new opportunity has arisen for a customer care advisor to join this high-street retailer on a temporary and part-time basis, about 20 hours per week, starting ASAP for four months.

The company is a well-established business specialised in producing high-quality sportswear and outdoor apparel.

You will be responsible for managing customer service enquiries over the phone and e-mail, sharing customer feedback with senior management and any ad-hoc admin tasks that are needed for the team.

The successful candidate will have previous experience working in a similar customer service role and be proactive and enthusiastic. Prior experience using Zendesk would also be advantageous.

As a temp, you will receive a competitive salary rate that is paid on a weekly basis as well as paid holiday and the opportunity to join a pension scheme.

As this role is temporary, it is likely to be filled ASAP,