Customer Care Advisor

Retail Human Resources plc; Greater London; On-site; GBP 8,200 - 10,000; Part time

Benefits offered by this job

Weekly pay

Paid holiday

Pension scheme

Job summary

Retail Human Resources plc is sourcing a customer care advisor for a high-street retailer on a temporary, part-time basis (about 20 hours per week), starting ASAP for four months. You will handle customer enquiries by phone and email, feed back insights to senior management, and complete ad-hoc admin tasks to support the team.

Prior customer service experience and a proactive approach are essential; Zendesk experience is advantageous.

Qualifications

• Previous experience in a customer service role.
• Proactive and enthusiastic.
• Zendesk experience advantageous.

Responsibilities

• Handle customer service enquiries by phone and email.
• Share customer feedback with senior management.
• Perform ad-hoc admin tasks for the team.

Skills

Customer service

Phone support

Email support

Zendesk knowledge

Tools

Zendesk

Job description

A new opportunity has arisen for a customer care advisor to join this high-street retailer on a temporary and part-time basis, about 20 hours per week, starting ASAP for four months.

The company is a well-established business specialised in producing high-quality sportswear and outdoor apparel.

You will be responsible for managing customer service enquiries over the phone and e-mail, sharing customer feedback with senior management and any ad-hoc admin tasks that are needed for the team.

The successful candidate will have previous experience working in a similar customer service role and be proactive and enthusiastic. Prior experience using Zendesk would also be advantageous.

As a temp, you will receive a competitive salary rate that is paid on a weekly basis as well as paid holiday and the opportunity to join a pension scheme.

Reference: EVL - 16364B