Customer Care Advisor

FASHION PERSONNEL; Greater London; On-site; GBP 9,100 - 12,000; Part time

Benefits offered by this job

Paid holiday

Pension scheme

Job summary

FASHION PERSONNEL is helping a high-street retailer find a customer care advisor to join on a temporary, part-time basis (about 20 hours per week) starting ASAP for four months in Greater London.

You will handle customer enquiries by phone and email, feed back to senior management, and cover ad-hoc admin tasks. Prior customer service experience and willingness to use Zendesk are valued.

This temporary role offers a competitive weekly rate, with holiday pay and access to a pension scheme.

Qualifications

• Experience in a customer service role.
• Proactive and enthusiastic.
• Zendesk experience is advantageous.

Responsibilities

• Handle customer service enquiries by phone and email.
• Share customer feedback with senior management.
• Perform ad-hoc admin tasks for the team.

Skills

Customer service experience

Zendesk experience

Proactive attitude

Tools

Zendesk

Job description

A new opportunity has arisen for a customer care advisor to join this high-street retailer on a temporary and part-time basis, about 20 hours per week, starting ASAP for four months.

The company is a well-established business specialised in producing high-quality sportswear and outdoor apparel.

You will be responsible for managing customer service enquiries over the phone and e-mail, sharing customer feedback with senior management and any ad-hoc admin tasks that are needed for the team.

The successful candidate will have previous experience working in a similar customer service role and be proactive and enthusiastic. Prior experience using Zendesk would also be advantageous.

As a temp, you will receive a competitive salary rate that is paid on a weekly basis as well as

• paid holiday and the opportunity to join a pension scheme.

As this role is temporary, it is likely to be filled ASAP.