Customer Service Advisor - Doxford

Reed Talent Solutions; Sunderland; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Angard Staffing is hiring a Customer Service Advisor for Royal Mail's Sunderland site. You will work about 37.5 hours per week at 8:00am–6:30pm, Monday to Saturday, with Saturday work essential. Start date 24/08/2026.

Pay £13.93 per hour on a temporary contract (up to 12 weeks, potential extension). This role requires strong communication, resilience, ability to handle calls and emails, and focus on first-time solutions within service standards.

Qualifications

• Confidence in taking consecutive phone calls and handling complaints.
• Ability to prioritize and manage workloads.
• Flexible and adaptable to changing customer demands.
• Clear communication and good spoken English.
• Proven record in fast-paced customer service.
• Self-motivated and able to work independently or in a team.

Responsibilities

• Provide first-time solutions for customers via telephone and email.
• Handle consecutive phone calls and manage complaints effectively.
• Deliver excellent quality of service within agreed handling time.

Skills

Call centre experience

Spoken English

Typing skills

Work under pressure

Customer service

Resilience

Tools

Email

Spreadsheets

Word processing

Job description

Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail’s contact centres across the UK. Due to an increase in workload volumes, we are looking for resilient candidates who have a passion for customer service to join our inclusive and friendly team on a temporary basis at our key site in

Doxford.

The Role

Role: Customer Service Advisor

Location: Royal Mail, Admiral House, 2 Admiral Way, Doxford, International Park, Sunderland, SR3 3XW

Start date: 24/08/2026 (later start dates also available - please enquire)

Pay Rate: £13.93 per hour

Contract: Temporary (up to 12 weeks, with potential extension)

Hours: Around 37.5 hours per week, between the hours of 8:00am - 18:30pm Monday - Saturday (Saturday work is essential, you will get a random day off in the week)

*Annual leave is not permitted during the first two weeks of training - minimal annual leave after this may be authorised if it is pre-booked however cannot be guaranteed*

Key Responsibilities

• Provide first-time solutions for customers via telephone and email.
• Handle consecutive phone calls and manage complaints effectively.
• Deliver excellent quality of service within agreed handling time.

Required Skills / Experience

• Confidence in taking consecutive phone calls and handling complaints.
• Ability to prioritize and manage workloads.
• Flexible and adaptable to changing customer demands.
• Enthusiastic and responsive.
• Self-motivated, able to work independently or as part of a team.
• Ability to work under pressure and meet deadlines.
• Call centre/contact centre experience is desirable but not essential. Strong transferable skills from other customer service backgrounds will be considered.
• Good level of spoken English and clear communication skills.
• Proven record in a fast-paced customer service environment.
• Quick, accurate typist with high attention to detail.
• Ability to handle difficult complaints professionally and with resilience.
• Excellent telephone manner and telephony experience.
• Proficient in email, spreadsheet, and word processing software.
• Creative problem solver with a focus on resolution.
• Accurate and consistent data input.

Desirable Qualities

• Proven record in a fast-paced customer service environment.
• Quick, accurate typist with high attention to detail.
• Ability to handle difficult complaints professionally and with resilience.
• Excellent telephone manner and telephony experience.
• Proficient in email, spreadsheet, and word processing software.
• Creative problem solver with a focus on resolution.
• Accurate and consistent data input.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.