Customer Service Advisor- Mat Leave

Yolk Recruitment Ltd; Pontypridd; On-site; GBP 23,000 - 28,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Advisor to support a leading construction company in Wales. This fixed-term position involves handling customer orders and enquiries, providing professional responses, and working within a supportive team. Candidates should have customer service experience, confidence in IT, and strong communication skills. Benefits include a salary up to £27,500, Monday-Friday working hours, company pension, life assurance, and full training. Immediate interviews available.

Benefits

Company pension

Life assurance

Supportive team environment

Full training and development

Free parking onsite

Qualifications

• Experience in customer service is essential.
• Must be comfortable using IT systems.
• Strong communication skills are needed.

Responsibilities

• Handle customer orders and enquiries via phone and email.
• Provide timely and professional responses to queries and complaints.
• Proactively plan and track orders through to completion.
• Schedule and reschedule deliveries effectively.
• Maintain accurate records and documentation.
• Liaise with commercial, production, and haulage teams.

Skills

Experience of customer service (telephone or in person)

Confidence in IT skills

Excellent communication skills

Proactive mindset

Team player

Job description

Customer Service Advisor -

Fixed Term until February 2026 - Immediate interviews

Yolk Recruitment is supporting leading company in the construction industry based in Treforest, in their search for a Customer Service Advisor to join their team. This is a great opportunity to work within a small, supportive team in a fast‑paced environment, with a focus on customer orders and enquiries.

What you'll be doing:

• Handling customer orders and enquiries via phone and email
• Providing timely and professional responses to queries and complaints
• Proactively planning and tracking orders through to completion
• Scheduling and rescheduling deliveries while making best use of the haulage fleet
• Maintaining accurate records and documentation
• Liaising effectively with the commercial, production, and haulage teams

What we're looking for:

• Experience of customer service (telephone or in person)
• Confidence in IT skills
• Excellent communication skills
• A proactive mindset and willingness to learn about different areas of the business
• A team player who's comfortable working in a close‑knit environment

What you'll get in return:

• Salary up to £27,500
• Monday‑Friday working hours
• Company pension
• Life assurance
• Supportive team environment
• Full training and development
• Free parking onsite