Customer Service Advisor - Liverpool

Office Angels Limited; West Kirby; Vor Ort; GBP 17.000 - 24.000; Teilzeit

Benefits dieser Stelle

Flexible working hours

Professional development

Supportive environment

Housing sector impact

Zusammenfassung

Office Angels Limited is seeking a Customer Service Advisor for a temporary position in Speke, Liverpool. The role runs 9:00 AM to 5:00 PM and pays £14.75 per hour. This temporary assignment offers a dynamic environment in the housing sector with an emphasis on delivering excellent customer service.

You will handle inquiries via phone, email, and live chat, document interactions, and work with other departments to resolve issues, helping to ensure a smooth customer journey.

Qualifikationen

• Experience in customer service is preferred.
• Excellent verbal and written communication skills.
• Ability to multitask and stay organized.

Aufgaben

• Respond to customer inquiries via phone, email, and live chat with accurate information.
• Assist customers with housing-related queries and concerns.
• Maintain detailed records of customer interactions and feedback.
• Collaborate with departments to resolve issues and improve service efficiency.
• Stay updated on services and policies to provide informed support.

Kenntnisse

Customer service

Communication

Problem-solving

Jobbeschreibung

Job Advertisement: Customer Service Advisor - Temporary Position

Location: Speke, Liverpool

Working hours: 9AM to 5PM

Salary: £14.75 an hour

Duration: ASAP ongoing

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where every day brings new challenges? If so, our client, a leading organisation in the housing sector, is seeking a motivated and enthusiastic Customer Service Advisor to join their team in Speke, Liverpool!

As a Customer Service Advisor, you will play a crucial role in ensuring customers receive the highest standard of service. This is a fantastic opportunity for individuals who are eager to make a difference and contribute to a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat, providing accurate information and solutions promptly.
• Assist customers with their housing-related queries and concerns, ensuring a smooth and efficient process.
• Maintain detailed records of customer interactions and feedback to continually enhance service delivery.
• Collaborate with various departments to resolve customer issues and improve overall service efficiency.
• Stay updated on the organisation's services and policies to provide informed support to customers.

What Our Client Offers:

• A vibrant and supportive work environment where your contributions are valued.
• Opportunities for professional development and growth within the organisation.
• Flexible working hours, allowing for a work-life balance that suits you.
• The chance to be a part of a dedicated team focused on making a positive impact in the housing sector.

Ideal Candidate Profile:

• Previous experience in a customer service role, preferably within the housing industry.
• Excellent communication skills, both verbal and written, with a friendly and approachable demeanour.
• Strong problem-solving abilities and a proactive attitude towards helping customers.
• Ability to multitask and thrive in a fast-paced environment.
• A genuine passion for delivering outstanding customer service.

This temporary position offers an exciting chance to work with a well-respected employer in the housing sector.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website