Service Centre Advisor - Liverpool

Auto Windscreens; Liverpool; On-site; GBP 20,000 - 26,000; Full time

Job summary

Auto Windscreens is seeking a Service Centre Advisor to support the smooth running of the Service Centre. You will work with the Service Centre Manager, Supervisor, Technicians and customers to ensure excellent service and efficient operations.

Typical hours are Monday to Friday, 8:30am–5:00pm, with 1 in 3 Saturdays from 8:30am–12:00pm. The role requires strong communication, organisational skills and a proactive customer-focused approach.

Qualifications

• Excellent communication skills for face-to-face and telephone
• Organised with ability to prioritise workload
• Proactive, self-motivated and able to work independently or in a team
• Flexible and customer-focused approach

Responsibilities

• Complete general Service Centre administration and office tasks.
• Support the Service Centre Manager and Supervisor to ensure tasks are completed accurately and compliantly.
• Provide help and support to colleagues and customers, both internally and externally.
• Support the network scheduling system, making manual adjustments where required.
• Maintain clear and timely communication with customers, Technicians and management.
• Provide operational information to relevant management teams.
• Assist with controlling and replenishing Service Centre consumable stock.
• Ensure Health & Safety processes are always followed.
• Complete any other reasonable duties requested by the Service Centre Manager or Supervisor.

Job description

As a Service Centre Advisor, you’ll play an important role in supporting the smooth and efficient running of the Service Centre. Working closely with the Service Centre Manager, Supervisor, Technicians and customers, you’ll help ensure our operations run effectively and our customers receive excellent service.

Working Monday to Friday between 8:30am and 5:00pm, plus 1 in 3 Saturdays from 8:30am to 12:00pm.

Key Responsibilities

• Complete general Service Centre administration and office tasks.
• Support the Service Centre Manager and Supervisor to ensure all tasks are completed accurately and compliantly.
• Provide help and support to colleagues and customers, both internally and externally.
• Support the network scheduling system, making manual adjustments where required.
• Maintain clear and timely communication with customers, Technicians and management.
• Provide operational information and feedback to relevant management teams.
• Assist with controlling and replenishing Service Centre consumable stock.
• Ensure Health & Safety processes are always followed.
• Complete any other reasonable duties requested by the Service Centre Manager or Supervisor.

About You

We’re looking for someone who:

• Can work independently and as part of a team.
• Has excellent communication skills, both face-to-face and over the telephone.
• Is organised and able to plan and prioritise their workload.
• Has a flexible approach and can adapt to changing demands.
• Is proactive, self-motivated and confident using their own initiative.
• Has a positive and customer-focused approach.