Customer Service Advisor: Lisburn

Honeycomb; Lisburn; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in Northern Ireland is seeking a Customer Service Advisor to join their team in Lisburn. This role offers a fantastic opportunity to provide exceptional service to customers while promoting banking products and digital services. The ideal candidate will be passionate about helping people and thrive in a fast-paced environment. With a focus on teamwork and customer satisfaction, this position is perfect for those looking to make a positive impact in the community. Join a reputable organisation that values its customers and employees alike.

Qualifications

• Experience in a customer-facing role is essential.
• Excellent communication and interpersonal skills are required.

Responsibilities

• Deliver exceptional service to ensure customers feel valued.
• Recommend suitable banking products tailored to individual needs.

Skills

Customer Service Experience

Communication Skills

Time Management

Detail-Oriented

Proactive Attitude

Job description

Honeycomb is delighted to partner with a leading bank in Northern Ireland to recruit a Customer Service Advisor based in Lisburn, on a temporary ongoing basis. This is a fantastic opportunity to join a reputable organisation that places customers and community at the heart of everything they do.

The Role

As a Customer Service Advisor, you'll be the first point of contact for customers, providing a warm, professional service and offering guidance on a range of banking products and services.

Key Responsibilities

• Deliver exceptional service, ensuring each customer feels valued and supported.
• Recommend suitable banking products and services tailored to individual needs.
• Support and promote digital and self-service banking options.
• Carry out transactions accurately, adhering to all compliance and control procedures.
• Collaborate with your team to maintain a positive, efficient branch environment.

About You

We're looking for someone who is genuinely passionate about helping people and enjoys working in a fast-paced, team-oriented environment.

Essential Skills & Experience:

• Previous experience in a customer-facing role.
• Positive, proactive, and motivated with a can-do attitude.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong time-management abilities.

Desirable:

• Experience in a banking or financial services setting is an advantage.

If you require assistance during the recruitment process due to a disability, please contact us directly to discuss accommodations. Honeycomb is committed to providing equal opportunities for all applicants. How to Apply To apply, send your up-to-date CV via the link provided or contact Cora Montgomery at Honeycomb on 028 9620 7050 .