Customer Consultant - Cavendish Online

Lloyds Bank plc; Bristol; Hybrid; GBP 30,000; Full time

Job summary

An established industry player is seeking enthusiastic Customer Consultants to join their dynamic team in Bristol. This role involves engaging with customers, understanding their needs, and providing excellent service. With a focus on building relationships and delivering results, you will play a crucial part in ensuring customers receive the protection they need. The company offers a supportive environment with flexible working options, a generous benefits package, and opportunities for personal growth. If you're passionate about making a difference in customers' lives, this is the perfect opportunity for you.

Benefits

Generous pension contribution of up to 15%

Annual performance-related bonus

Share schemes including free shares

Discounted shopping benefits

22 days’ holiday plus bank holidays

Wellbeing initiatives

Generous parental leave policies

Qualifications

• Experience in customer-facing roles with strong communication skills.
• Ability to manage workload effectively and meet KPIs.

Responsibilities

• Engage with customers to understand their needs and provide solutions.
• Ensure accurate processing of customer information and requests.

Skills

Interpersonal Skills

Organizational Skills

Communication Skills

Attention to Detail

Customer Service Skills

Education

High School Diploma

Job description

Customer Consultant - Cavendish Online page is loaded

Customer Consultant - Cavendish Online

Apply locations Bristol time type Full time posted on Posted Yesterday time left to apply End Date: May 22, 2025 (12 days left to apply) job requisition id 134709

End Date

Wednesday 21 May 2025

Salary Range

£25,517 - £26,860

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

see details below

Job Description

JOB TITLE: Customer Consultant - Cavendish Online
SALARY: £29,162
LOCATION: Bristol

HOURS: Full-time – 40 hours. (Monday -Thursday 9.45am-7pm and Friday 9.45am-6pm).

WORKING PATTERN: Our work style is Hybrid, which involves spending at least two days, or 40% of your working week, in our Bristol Harbourside office. This will be agreed by your Line Manager.

About this opportunity

Do you enjoy building relationships with customers and colleagues?

Supporting our Cavendish Online business, we’re currently looking for enthusiastic and driven Customer Consultants. You’ll engage our customers, briefly understand their needs and signpost or transfer to the right person/team to meet those needs. You'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them.

This is an exciting opportunity for motivated and adaptable people to really make a difference and ensure more customers get the protection they need.

About us

From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you’ll need

You’ll have good interpersonal, organisational and communication skills, along with the ability to establish rapport quickly and make an excellent first impression.

You’ll support new and existing customers with their financial & service needs via a range of channels where appropriate, and deliver an excellent customer experience.

You’ll have strong attention to detail ensuring calls and information is accurately processed and that work follows relevant internal and external rules, procedures, scripts and regulatory requirements.

• Identify customer needs
• An easy and confident communicator
• A genuine desire to help our customers
• A desire to help the business meet its objectives by succeeding in your own KPI’s.
• Proactive and organised, with an ability to manage your workload
• Positively influence others by demonstrating core values and behaviours.
• Be open and receptive to feedback and improvement suggestions
• Empower others by sharing your skills and knowledge.

About working for us
Our focus is to ensure we’re inclusive every day, building an organisationthat reflects modern society and celebrates diversity in all its forms. We’recommitted to creating a consciously inclusive workplace where ourcolleagues can be themselves, thrive and perform at their best.

We were one of the first major organisations to set goals on diversity insenior roles, create a menopause health package, and a dedicatedWorking with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagueswith a disability (which may include long-term health and neurodivergentconditions) where it is reasonable to do so. This could include flexibilitywith regards to office attendance, location, and working pattern.

We are proud to be a Disability Confident Leader. If you have a disability,you can also apply via our Disability Confident Scheme (DCS). Through theDCS, we guarantee to interview a fair and proportionate number ofapplicants with a disability, whose application meets the minimum criteriafor the advertised job role.

We also provide adjustments that are reasonable throughout therecruitment process to reduce or remove barriers for applicants with adisability, long-term health condition or neurodivergent condition. If you’dlike an adjustment to the recruitment process just let us know.

We also offer a wide-ranging benefits package,which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such asdiscounted shopping
• 22 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parentalleave policies

If you’re excited by the thought of becoming part of our team, get in touch.

We’d love to hear from you

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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About Us

With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.

Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.

For more Flexible Working Options please use the free text search, e.g. job sharing, variable hours, to identify relevant matches.