Customer Service Advisor | Hybrid & Flexible – Sterling

Etex; Stirling; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A leading sustainable construction company is seeking a Customer Service Advisor in Stirling. You will ensure exceptional service by answering customer enquiries, processing orders, and addressing complaints with empathy. The ideal candidate has experience in customer service, strong attention to detail, and excellent team communication skills. Join a company that values growth, sustainability, and diversity, while enjoying a flexible working environment.

Qualifications

• Demonstrable experience in a customer-facing role.
• Strong service mindset and customer-first attitude.
• Ability to manage workload and prioritize effectively.

Responsibilities

• Provide technical information on products and services.
• Monitor and answer customer enquiries professionally.
• Address customer complaints promptly and empathetically.
• Liaise with internal departments for order delivery.

Skills

Customer service experience

Attention to detail

Workload management

Empathy in communication

Teamwork

Job description

A leading sustainable construction company is seeking a Customer Service Advisor in Stirling. You will ensure exceptional service by answering customer enquiries, processing orders, and addressing complaints with empathy. The ideal candidate has experience in customer service, strong attention to detail, and excellent team communication skills. Join a company that values growth, sustainability, and diversity, while enjoying a flexible working environment.