Customer Support Leader - Flexible Hours & Growth

CitNOW Group; Stirling; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Flexible work hours

Additional wellness leave

Opportunities for career development

Job summary

A leading automotive solutions provider is seeking an experienced Customer Support Manager to lead their Stirling team. The successful candidate will foster a customer-focused culture and drive continuous improvement within the support function. Applicants should have at least 5 years of experience in customer support leadership, strong problem-solving skills, and proficiency in CRM tools. This is a full-time position with a competitive benefits package, emphasizing employee wellbeing and continuous development.

Qualifications

• Demonstrated experience in leading high-performing customer support teams.
• Ability to implement process improvements effectively.
• Proficient in data analysis and reporting metrics.

Responsibilities

• Lead the Customer Support team to deliver exceptional service.
• Drive process improvement and performance metrics.
• Manage team performance, including KPIs and quarterly reviews.

Skills

Customer service

Leadership

Data analysis

Problem-solving

Coaching

Education

5+ years of experience in a Customer Support leadership role

Tools

Salesforce

Microsoft Office 365

Job description

A leading automotive solutions provider is seeking an experienced Customer Support Manager to lead their Stirling team. The successful candidate will foster a customer-focused culture and drive continuous improvement within the support function. Applicants should have at least 5 years of experience in customer support leadership, strong problem-solving skills, and proficiency in CRM tools. This is a full-time position with a competitive benefits package, emphasizing employee wellbeing and continuous development.