Customer Service Advisor

Confidential; Glasgow; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Generous Holiday Allowance

Potential to go remote after 3 months

Opportunities to grow your career

Job summary

Confidential in Glasgow is seeking a Customer Service Advisor to provide excellent service within the financial services sector. You will be the first point of contact for customers, handling inbound calls and ensuring FCA compliance while resolving queries from start to finish.

Key benefits include generous holiday allowance, career growth opportunities, and the potential to work remotely after 3 months. Shift coverage includes mornings to evenings across 7-day weeks.

Qualifications

• Customer-first mindset and problem-solving skills.
• Excellent communication and attention to detail.
• Strong interpersonal skills and ability to work independently.
• Familiarity with Microsoft Office.

Responsibilities

• Handle inbound calls across a range of products.
• Put customers first and use sound judgement to find the best solutions.
• Own queries from start to finish.
• Spot opportunities to improve processes and collaborate with the wider Customer Services team.
• Provide information in line with FCA regulations.

Skills

customer-first mindset

problem-solving

excellent communication

attention to detail

interpersonal skills

work independently

Microsoft Office

delivering exceptional customer服务

Tools

Office

Job description

Customer Service Advisor

Red Recruitment is hiring a Customer Service Advisor for our client where you will be responsible for providing excellent customer services in the financial services industry.

You’ll be the first point of contact for customers, helping them with any queries they have and ensuring you remain compliant with FCA guidelines.

Benefits and Package for a Customer Service Advisor:

• Salary: 13.35 per hour
• Hours: Mon-Sun Shifts Between 7am - 11pm
• Location: Glasgow
• Generous Holiday Allowance
• Opportunities to grow your career
• Potential to go remote after 3 months

Key Responsibilities of a Customer Service Advisor:

• Handling inbound calls across a range of products
• Putting customers first and using sound judgement to find the best solutions
• Owning queries from start to finish
• Spotting opportunities to improve how they workCollaborating with the wider Customer Services team
• Providing information in line with FCA regulations

Key Skills and Experience of a Customer Service Representative:

• A customer-first mindset and creative problem-solving skills
• Excellent communication and attention to detail
• Strong interpersonal skills and the ability to work independently
• Familiarity with Office
• Previous experience in delivering exceptional customer service
• Previous experience in a financially regulated environment desirable