Customer Service Advisor - Growth & Training

ExamWorks Group; Bolton; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Full training

Team environment

Career progression

Employee benefits

Job summary

ExamWorks Group in Bolton is seeking a Customer Services Co-Ordinator to join our busy team. You will act as the first point of contact for solicitors, insurers, medical suppliers and claimants, delivering outstanding service and resolving queries efficiently.

The role requires excellent communication, accuracy, and the ability to stay calm under pressure. A supportive team environment and ongoing development opportunities are offered in a full-time permanent contract.

Qualifications

• Excellent verbal and written communication skills.
• Confident and professional telephone manner.
• Strong customer service focus with attention to detail.

Responsibilities

• Handle incoming and outgoing calls professionally and efficiently.
• Respond to enquiries including complex case-related queries.
• Provide regular updates to keep customers informed throughout the case journey.
• Deliver first-call resolution by owning enquiries.
• Update case management systems with accurate records.
• Identify recurring issues and suggest process improvements.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Attention to detail

IT skills

Work under pressure

Team player

Tools

Case management systems

Job description

ExamWorks Group in Bolton is seeking a Customer Services Co-Ordinator to join our busy team. You will act as the first point of contact for solicitors, insurers, medical suppliers and claimants, delivering outstanding service and resolving queries efficiently.

The role requires excellent communication, accuracy, and the ability to stay calm under pressure. A supportive team environment and ongoing development opportunities are offered in a full-time permanent contract.