Customer Service Advisor - Growth, Impact & Promotion Path

Olleco; Wakefield; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension

Medical Cash Plan

Life Assurance

22 Days’ Holiday

Job summary

Olleco in Wakefield is recruiting for an office-based Customer Service Advisor to join a friendly, focused and supportive team. You’ll help Olleco deliver a fantastic customer experience, working with operational departments and putting the customer at the heart of everything we do.

This is a phone-based role taking inbound and making outbound calls, with most work computer-based and collaboration with colleagues.

Qualifications

• Experience in customer service or sales, ideally phone-based
• Familiar with using computer and phone systems
• Able to follow and understand a set process
• Strong written and verbal communication skills
• Able to work in a busy office environment
• GCSEs in English and Maths (or equivalent)

Responsibilities

• Deliver excellent customer service by building rapport with customers
• Grow the business and earn commission through acquiring new customers
• Proactively manage customer accounts, identifying and resolving issues creatively and responsively

Skills

Customer service

Phone-based experience

Computer systems

Written/verbal communication

Office environment

Education

GCSEs English & Maths

Job description

Olleco in Wakefield is recruiting for an office-based Customer Service Advisor to join a friendly, focused and supportive team. You’ll help Olleco deliver a fantastic customer experience, working with operational departments and putting the customer at the heart of everything we do.

This is a phone-based role taking inbound and making outbound calls, with most work computer-based and collaboration with colleagues.