Customer Service Advisor

ABP Food Group & Affiliates; Wakefield; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Pension

Medical Cash Plan

Life Assurance

22 Days Holiday

Job summary

Olleco is seeking an office-based Customer Service Advisor to join a friendly, supportive team. You will handle inbound and outbound calls, delivering excellent customer service and collaborating with colleagues to enhance the customer experience.

The role offers a competitive basic salary, pension, medical cash plan, life assurance, and 22 days of holiday, with standard hours Monday to Friday. A great place to build a career in a busy office environment.

Qualifications

• Experience in a customer service or sales role, ideally phone-based.
• Experience using computer and phone systems.
• Ability to follow a set process and communicate well.

Responsibilities

• Deliver excellent customer service by building rapport with customers.
• Take inbound calls and make outbound calls to support growth and retention.
• Identify and resolve issues proactively in collaboration with colleagues.

Skills

Customer service

Sales experience

Communication skills

Phone-based

Organisation

Education

GCSEs in English and Maths at grade C/4 or equivalent

Tools

Computer systems

Phone systems

Job description

£27,497.64 basic per annum - Benefits include Pension, Medical Cash Plan, Life Assurance, 22 Days’ Holiday (rising with service).

We are recruiting for an office-based Customer Service Advisor to join a friendly, focused and supportive team. As a Customer Service Advisor, you’ll help Olleco deliver a fantastic customer experience, working alongside operational departments to put the customer at the heart of everything we do.

Olleco operates in the recycling and renewable energy sector, meaning the successful candidate will become part of a company making a difference in the fight to impact climate change.

Job Description

This is a phone-based customer service role taking inbound and making outbound calls. Most of the work is computer based with lots of communication and collaboration with colleagues.

• You’ll be delivering amazing customer service by building rapport with our customers
• Taking time to growthe business and earn commission through the acquisition of new customers
• We look to proactively manage our customers accounts, identifying and resolving any potential issues in creative and responsive ways

Qualifications

• Previous experience in a customer service or sales role, ideally phone based but that isn’t essential
• Previous experience of working on computer and phone systems
• The ability to follow and understand a set process
• Good written and verbal communication skills
• Ability to work in a busy office environment
• GCSEs in English and Maths at grade C /4 or equivalent

Additional Information

What do we offer?

• Working Hours, Monday - Friday 08:30am - 17:00pm
• We encourage continuous learning and provide opportunities for you to develop your career - did you know almost 80% of our managers have been promoted internally?
• Family leave – enhanced maternity and paternity pay
• Wellbeing support – free access to our Employee Assistance Programme
• Cycle to work scheme – hire a bike and accessories, saving on tax and national insurance
• Colleague networks – a range of forums and schemes that support social events and the local community
• Coaching, training and support – if you have the right interpersonal skills we’ll help with the rest!
• And Much More!

Olleco is an Equal Opportunities Employer. We are dedicated to fostering an inclusive environment where all employees are valued based on their abilities. We believe that diverse voices and perspectives are essential for our growth. By empowering diverse teams to excel, innovate, and be heard, we all achieve more. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender, gender identity, marital or civil partnership status, pregnancy or maternity, race (including colour, nationality, and ethnic or national origins), religion or belief, or sexual orientation.