Customer Service Advisor

Olleco; Southampton; Sur place; GBP 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

Cycle to work

Wellbeing support

Family leave

Colleague networks

Coaching & training

Résumé du poste

Olleco in Southampton is seeking an office-based Customer Service Advisor to deliver a high-quality customer experience. You will handle inbound calls and make outbound contacts, collaborating with colleagues to resolve issues and grow the business.

You'll work Monday–Friday, 08:30–17:00, with pension, medical plan and holiday benefits. The role offers a supportive team and opportunities for progression within a company committed to sustainability and climate impact.

Qualifications

• Previous experience in a customer service or sales role, ideally phone based but that isn't essential.
• Previous experience of working on computer and phone systems.
• The ability to follow and understand a set process.
• Good written and verbal communication skills.
• Ability to work in a busy office environment.
• GCSEs in English and Maths at grade C /4 or equivalent.

Responsabilités

• You'll be delivering amazing customer service by building rapport with our customers
• There will be opportunities to grow the business and earn commission through the acquisition of new customers
• We look to proactively manage our customers accounts, identifying and resolving any potential issues in creative and responsive ways
• You'll work alongside the Food Waste team to make our service as efficient as possible while continuing to deliver an excellent service to our customers

Formation

GCSEs English and Maths (grade C/4 or equivalent)

Description du poste

• Compensation: up to GBP 27,497.6 - yearly

Company Description

£27,497 basic per annum - Benefits include Pension, BUPA Medical Cash Plan, Life Assurance, 30 Days' Holiday inc BH(rising with service).

We are recruiting for an office-based Customer Service Advisor to join a friendly, focused and supportive team. As a Customer Service Advisor, you'll help Olleco deliver a fantastic customer experience, working alongside operational departments to put the customer at the heart of everything we do.

Olleco operates in the recycling and renewable energy sector, meaning the successful candidate will become part of a company making a difference in the fight to impact climate change.

Job Description

This is a phone-based customer service role taking inbound and making outbound calls. Most of the work is computer based with lots of communication and collaboration with colleagues.

• You'll be delivering amazing customer service by building rapport with our customers
• There will be opportunities to grow the business and earn commission through the acquisition of new customers
• We look to proactively manage our customers accounts, identifying and resolving any potential issues in creative and responsive ways
• You'll work alongside the Food Waste team to make our service as efficient as possible while continuing to deliver an excellent service to our customers

Qualifications

• Previous experience in a customer service or sales role, ideally phone based but that isn't essential
• Previous experience of working on computer and phone systems
• The ability to follow and understand a set process
• Good written and verbal communication skills
• Ability to work in a busy office environment
• GCSEs in English and Maths at grade C /4 or equivalent

Additional Information

What do we offer?

• Working Hours, Monday - Friday 08:30am - 17:00pm
• We encourage continuous learning and provide opportunities for you to develop your career - did you know almost 80% of our managers have been promoted internally?
• Family leave - enhanced maternity and paternity pay
• Wellbeing support - free access to our Employee Assistance Programme
• Cycle to work scheme - hire a bike and accessories, saving on tax and national insurance
• Colleague networks - a range of forums and schemes that support social events and the local community
• Coaching, training and support - if you have the right interpersonal skills we'll help with the rest!
• And Much More!

Olleco is an Equal Opportunities Employer. We are dedicated to fostering an inclusive environment where all employees are valued based on their abilities. We believe that diverse voices and perspectives are essential for our growth. By empowering diverse teams to excel, innovate, and be heard, we all achieve more. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender, gender identity, marital or civil partnership status, pregnancy or maternity, race (including colour, nationality, and ethnic or national origins), religion or belief, or sexual orientation.