Customer Service Advisor 12 Month Fixed Term Contract

Olleco; Highweek; On-site; GBP 9,900 - 12,000; Full time

Benefits offered by this job

Pension

BUPA Medical Cash Plan

Life Assurance

30 days holiday

Job summary

Olleco is recruiting a part-time Customer Service Advisor for a 12-month fixed-term contract. The role is based in-office with Wednesday and Thursday hours 08:30–17:00, offering benefits including pension, medical plan, life assurance, and 30 days holiday inclusive of bank holidays.

You will handle inbound and outbound calls, work with operational departments to deliver excellent customer service, and support the team in providing a positive customer experience.

Qualifications

• Experience in customer service or sales preferred
• Familiarity with computer and phone systems
• Ability to follow a defined process
• Strong written and verbal communication skills

Responsibilities

• Deliver excellent customer service and build rapport with customers
• Identify opportunities to grow the business and potentially earn commission
• Proactively manage customer accounts and resolve issues
• Collaborate with the Food Waste team to ensure efficient service

Skills

Customer service

Telephone support

Written communication

Office environment

Education

GCSE English & Maths

Tools

Computer systems

Phone systems

Job description

Customer Service Advisor 12 Month Fixed Term Contract

• Full-time
• Compensation: up to GBP 10,998.8 - yearly

12 Month Fixed Term Contract

Part Time Role - Wednesday and Thursday 08:30 - 17:00

£10, 998.80 basic per annum - Benefits include Pension, BUPA Medical Cash Plan, Life Assurance, 30 Days’ Holiday inc BH(rising with service).

We are recruiting for an office-based Customer Service Advisor to join a friendly, focused and supportive team. As a Customer Service Advisor, you’ll help Olleco deliver a fantastic customer experience, working alongside operational departments to put the customer at the heart of everything we do.

Olleco operates in the recycling and renewable energy sector, meaning the successful candidate will become part of a company making a difference in the fight to impact climate change.

This is a phone-based customer service role taking inbound and making outbound calls. Most of the work is computer based with lots of communication and collaboration with colleagues.

Responsibilities

• You’ll be delivering amazing customer service by building rapport with our customers
• There will be opportunities to grow the business and earn commission through the acquisition of new customers
• We look to proactively manage our customers accounts, identifying and resolving any potential issues in creative and responsive ways
• You’ll work alongside the Food Waste team to make our service as efficient as possible while continuing to deliver an excellent service to our customers

Qualifications

• Previous experience in a customer service or sales role, ideally phone based but that isn’t essential
• Previous experience of working on computer and phone systems
• The ability to follow and understand a set process
• Good written and verbal communication skills
• Ability to work in a busy office environment
• GCSEs in English and Maths at grade C /4 or equivalent

What do we offer?

• Working Hours, Wednsday and Thursday08:30am - 17:00pm
• We encourage continuous learning and provide opportunities for you to develop your career - did you know almost 80% of our managers have been promoted internally?
• Family leave – enhanced maternity and paternity pay
• Wellbeing support – free access to our Employee Assistance Programme
• Cycle to work scheme – hire a bike and accessories, saving on tax and national insurance
• Colleague networks – a range of forums and schemes that support social events and the local community
• Coaching, training and support – if you have the right interpersonal skills we’ll help with the rest!
• And Much More!

Olleco is an Equal Opportunities Employer. We are dedicated to fostering an inclusive environment where all employees are valued based on their abilities. We believe that diverse voices and perspectives are essential for our growth. By empowering diverse teams to excel, innovate, and be heard, we all achieve more. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender, gender identity, marital or civil partnership status, pregnancy or maternity, race (including colour, nationality, and ethnic or national origins), religion or belief, or sexual orientation.