Customer Service Advisor — Growth, Perks & Impact

BT Group; Plymouth; Vor Ort; GBP 24.000 - 29.000; Vollzeit

Benefits dieser Stelle

Online GP

Carer’s Leave

Family Leave

Employee Discounts

Career Development

Travel Loan

Volunteering Days

Private Healthcare

Dental Insurance

Zusammenfassung

EE at Plymouth is seeking a Customer Service Advisor to engage customers by phone, offering support, guidance, and solutions. You will build lasting relationships and provide exceptional service daily, supported by comprehensive training and development opportunities.

The role emphasizes empathy, patience, and a customer-first approach, with a focus on delivering a positive experience while navigating flexible break planning to accommodate personal commitments.

Qualifikationen

• Customer service mindset and ability to support customers over the phone.
• Empathy and patience in handling inquiries.
• Strong listening and relationship-building skills.

Aufgaben

• Engage with customers over the phone, offering support and guidance.
• Help customers find solutions and provide exceptional service.
• Build relationships to ensure positive interactions and customer satisfaction.

Kenntnisse

Customer service

Empathy

Active listening

Communication

Jobbeschreibung

EE at Plymouth is seeking a Customer Service Advisor to engage customers by phone, offering support, guidance, and solutions. You will build lasting relationships and provide exceptional service daily, supported by comprehensive training and development opportunities.

The role emphasizes empathy, patience, and a customer-first approach, with a focus on delivering a positive experience while navigating flexible break planning to accommodate personal commitments.