Customer Service Advisor – Growth & Flexibility

Yorkshire Building Society; Metropolitan Borough of Solihull; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial services provider in the United Kingdom is looking for a Customer Service Advisor to build meaningful relationships with members and assist them across various channels. The ideal candidate should embrace change and demonstrate empathy while cultivating a supportive atmosphere. The role comes with benefits such as a competitive bonus and a robust pension plan, offering development opportunities within a friendly and dynamic environment. Join us for a rewarding career in customer service.

Benefits

25 days holiday plus Bank Holidays

Performance-related bonus up to 15%

Pension contribution up to 11%

Private medical insurance

Access to a self-service benefits portal

Qualifications

• Motivated to go the extra mile for colleagues and members.
• Thrives in dynamic environments and embraces change.
• Committed to personal development and staying future-ready.

Responsibilities

• Build meaningful relationships with members to support their goals.
• Communicate across multiple channels to assist members.
• Focus on member needs without sales targets.

Skills

Empathy

Digital tool competence

Strong relationship building

Job description

A leading financial services provider in the United Kingdom is looking for a Customer Service Advisor to build meaningful relationships with members and assist them across various channels. The ideal candidate should embrace change and demonstrate empathy while cultivating a supportive atmosphere. The role comes with benefits such as a competitive bonus and a robust pension plan, offering development opportunities within a friendly and dynamic environment. Join us for a rewarding career in customer service.