Customer Service Advisor - Glasgow

greenbean.vincere.io; Glasgow; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Full training

Collaborative team environment

Job summary

greenbean is seeking a Glasgow-based Customer Service Advisor to join our busy contact centre on a temporary, full-time basis. The role is office-based with scheduled shifts and pays £13.45 per hour, with full training provided.

You will be the first point of contact for customers, handling inbound enquiries, resolving queries at the first point of contact, and updating records across multiple systems to ensure a seamless customer experience.

Qualifications

• Minimum 1 year of contact centre experience.
• Excellent communication and listening skills.
• Strong computer literacy and ability to navigate multiple systems.
• Professional, positive, customer-focused approach.
• Able to stay calm and organized in a fast-paced environment.
• Flexible with changing priorities and work patterns.
• Able to work independently or in a team.

Responsibilities

• Handle inbound customer enquiries and support a range of requests.
• Resolve customer queries at the first point of contact where possible.
• Deliver an excellent customer experience while meeting quality standards.
• Accurately update customer records across systems.
• Collaborate with colleagues to meet individual and team objectives.
• Identify trends and feedback to support service improvements.
• Complete all mandatory training and adhere to policies.

Skills

Contact centre experience

Excellent communication

Strong computer literacy

Teamwork

Organised under pressure

Tools

CRM systems

Job description

Customer Service Advisor

Location: Glasgow (Office-Based)

Contract: Temporary, Full-Time

Pay: £13.45 per hour

Join Our Team

We're looking for experienced Customer Service Advisors to join our busy contact centre in Glasgow on a temporary basis.

If you have a passion for delivering excellent customer service, enjoy working in a fast-paced environment, and have previous contact centre experience, we'd love to hear from you.

This is a great opportunity to join a supportive team where you'll be helping customers with a wide range of enquiries while delivering an outstanding customer experience.

What You'll Be Doing

As a Customer Service Advisor, you'll be the first point of contact for customers, providing professional, friendly, and efficient support.

Your responsibilities will include:

• Handling inbound customer enquiries and supporting customers with a range of requests.
• Resolving customer queries at the first point of contact wherever possible.
• Delivering an excellent customer experience while meeting quality and service standards.
• Accurately updating customer records across multiple systems.
• Working collaboratively with colleagues to achieve individual and team objectives.
• Identifying customer trends and feedback to support continuous service improvement.
• Completing all mandatory training and adhering to company policies and regulatory requirements.

What We're Looking For

To be successful in this role, you'll have:

• A minimum of 1 year's contact centre experience in a customer service environment.
• Excellent communication and listening skills.
• Strong computer literacy and the ability to navigate multiple systems.
• A professional, positive, and customer-focused approach.
• The ability to remain calm and organised in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• A flexible approach to work and changing business priorities.
• The ability to work effectively both independently and as part of a team.

Working Hours

This is an office-based role in Glasgow.

Our operating hours are:

• Monday to Friday: 8:00am - 8:00pm
• Weekends: 8:00am - 6:00pm

You'll work a flexible shift pattern across these operating hours, agreed with your Line Manager and Resource Planning team. Weekend working is a required part of the role.

What You'll Receive

• £13.45 per hour


• Full training and ongoing operational support.


• A welcoming and collaborative team environment.


• The opportunity to gain valuable experience within a busy customer service operation.

If you're an experienced contact centre professional looking for your next temporary opportunity, we'd love to hear from you.