Customer Support Specialist – Glasgow

Next Level Marketing Group; Glasgow; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Comprehensive training and career development

Friendly and inclusive work environment

Central Glasgow office with access to transport links

Job summary

A dynamic marketing firm in Glasgow is seeking a motivated Customer Support Representative to join their team. This role focuses on providing exceptional customer service, handling inquiries, and resolving issues with a friendly approach. The ideal candidate should possess strong communication skills, a problem-solving mindset, and the ability to multitask effectively. The firm emphasizes training and a supportive work environment, making it a great place to develop your career.

Qualifications

• Strong communication and interpersonal skills are essential.
• Must have a friendly and empathetic approach to customer care.
• Ability to handle multiple tasks and manage time efficiently.

Responsibilities

• Respond promptly to customer inquiries via various channels.
• Troubleshoot and resolve customer issues professionally.
• Maintain accurate records of customer interactions.

Skills

Excellent communication skills

Friendly and empathetic approach

Problem-solving mindset

Ability to multitask

Job description

About the job Customer Support Representative

Are you passionate about delivering exceptional customer service? Do you have the drive to help solve problems and provide solutions? Were looking for a motivated Customer Support Representative to join our dynamic team at our office in Glasgow.

As a Customer Support Representative, you will be the first point of contact for our customers. You will provide top-notch support, handle inquiries, and assist customers with their needs. Your mission? To ensure a seamless, positive experience for every customer you interact with!

Key Responsibilities:

• Respond promptly to customer inquiries via various channels.
• Troubleshoot and resolve customer issues with patience and professionalism
• Offer solutions and guide customers through processes or product features
• Maintain detailed and accurate records of customer interactions
• Follow up with customers to ensure their concerns are fully addressed
• Stay up-to-date with product knowledge, policies, and procedures

What Were Looking For:

• Excellent communication and interpersonalskills
• A friendly and empathetic approach to customer care
• Problem-solving mindset and ability to remain calm under pressure
• Ability to multitask and manage time effectively
• A positive attitude and team-oriented mentality

Why Join Us?

• Comprehensive training and career development opportunities
• A friendly and inclusive work environment
• Central Glasgow office with easy access to transport links

Ready to make a difference?
If you're excited to help customers and work with a great team, we want to hear from you! Apply today to join us in delivering outstanding service.