Customer Service Advisor - Glasgow (Temp, Flexible Shifts)

greenbean; Glasgow; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Full training

Collaborative team

Experience in contact centre

Job summary

greenbean in Glasgow is seeking an experienced Customer Service Advisor for a temporary, full-time, office-based role. You will be the first point of contact, delivering friendly, professional support to customers in a busy Glasgow contact centre.

The position offers 1+ years in a fast-paced environment, with a pay rate of £13.45 per hour and full training. Weekend coverage is required, and you will update records across multiple systems while maintaining service excellence.

Qualifications

• Minimum 1 year of contact centre experience in customer service.
• Excellent communication and listening skills.
• Strong computer literacy and multi-system navigation.
• Professional, positive, customer-focused approach.
• Ability to stay calm and organised in a fast-paced environment.
• Flexible and able to work with changing priorities.

Responsibilities

• Handle inbound customer enquiries and support customers with a range of requests.
• Resolve customer queries at the first point of contact where possible.
• Deliver excellent customer experience while meeting quality standards.
• Accurately updating customer records across multiple systems.
• Work collaboratively with colleagues to achieve team objectives.
• Identify customer trends to support continuous service improvement.
• Complete mandatory training and follow company policies and regulatory requirements.

Skills

Contact centre exp

Communication

Computer literacy

Professional approach

Calm under pressure

Teamwork

Job description

greenbean in Glasgow is seeking an experienced Customer Service Advisor for a temporary, full-time, office-based role. You will be the first point of contact, delivering friendly, professional support to customers in a busy Glasgow contact centre.

The position offers 1+ years in a fast-paced environment, with a pay rate of £13.45 per hour and full training. Weekend coverage is required, and you will update records across multiple systems while maintaining service excellence.