Customer Service Advisor - German Speaking

WAGSTAFF INC; Nottingham; Hybrid; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Annual bonus up to 5%

Hybrid work - Tue/Wed in office

Job summary

WAGSTAFF INC in Nottingham is seeking a German-speaking Customer Service Advisor to support German and UK customers across quotations, orders and delivery. You will work closely with sales, manufacturing and finance to fulfil orders and resolve queries.

The role involves processing orders in SAP, issuing quotations, and building strong internal relationships to ensure on-time delivery. A manufacturing background is beneficial; hybrid working is offered.

Qualifications

• German-speaking customer service experience (B2B).
• Experience with ERP/CRM tools and order processing.
• Ability to communicate clearly in English and German.
• Experience in manufacturing environments is advantageous.

Responsibilities

• Support German-speaking customers with enquiries and new orders.
• Issue and follow up quotations; support opportunities for growth.
• Process orders and maintain data in SAP; handle returns.
• Collaborate with sales, manufacturing and finance to ensure on-time delivery.
• Maintain accurate customer information in ERP/CRM systems.

Skills

German language

Customer service

Order processing

Problem solving

ERP systems

CRM systems

English language

Cross-department collaboration

Tools

SAP

Salesforce

Job description

Job Description

Are you an experienced German Speaking Customer Service Advisor who enjoys building customer relationships, solving problems and supporting customers from initial enquiry through to order fulfilment? We're recruiting a German Speaking Customer Service Advisor to join a successful global manufacturing business based in Nottingham. You'll primarily support customers across Germany, as well as some UK customers, working closely with sales, manufacturing and other internal teams. This is a varied B2B customer service role covering quotations, order processing, customer queries and coordinating orders through to delivery.

What's on Offer

• c£32,000 salary
• Annual bonus of up to 5%
• Monday to Friday working 50/50 hybrid working (Tuesday and Wednesday are office-based days)
• Opportunity to join an established global manufacturing business

The Role

• Supporting German-speaking customers with enquiries and new orders
• Preparing and issuing customer quotations
• Following up quotations and supporting opportunities for business growth
• Processing customer orders and maintaining accurate information within SAP
• Carrying out contract reviews to ensure customer requirements are understood and met
• Providing customers with product and order information
• Building strong relationships with internal teams to support on-time order fulfilment
• Processing customer returns
• Working with Finance to resolve credit and invoice queries
• Maintaining accurate customer information across ERP and CRM systems

What We're Looking For

• High level of spoken and written German, as some customers communicate exclusively in German.
• At least 2 years' B2B customer service, sales support or order management experience
• Experience working within a manufacturing environment
• Strong customer service and problem-solving skills
• Experience using ERP and CRM systems, ideally SAP and Salesforce
• Excellent written and verbal communication skills (English and German)
• The ability to build effective relationships across different departments
• Experience within a regulated manufacturing sector, such as aerospace or medical, would be particularly advantageous.