Hybrid Housing Repairs Customer Advisor — Flexible Work & Benefits

Stafford Borough & Cannock Chase District Councils; Cannock; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Flexible working

Hybrid working

LGPS

Annual leave

Cycle to Work

Free parking

Job summary

Cannock Chase District Council is seeking a Housing Repairs Customer Service Advisor to be the first point of contact for residents seeking housing repairs and maintenance support. The role operates in a fast-paced Customer Contact Centre with a focus on accurate information and excellent service.

You will handle calls, emails and online queries, delivering friendly, professional assistance while using Microsoft packages and bespoke software systems.

Qualifications

• Excellent communication and interpersonal skills.
• A commitment to delivering outstanding customer service.
• Experience of working in a customer service environment.
• Strong problem solving skills IT skills sufficient to input and retrieve data using Microsoft packages and bespoke software systems.
• The ability to remain calm and professional when dealing with challenging situations.
• A positive, flexible approach and the ability to work as part of a team.

Responsibilities

• Be the first point of contact for residents across calls, emails and online queries.
• Provide high quality advice and support for the Council’s Housing Repairs and Maintenance service.
• Handle enquiries efficiently to ensure access to services.
• Input and retrieve data using Microsoft packages and bespoke software systems.
• Deliver a calm, professional and customer-focused service.

Skills

Excellent communication

Customer service

Problem solving

IT skills

Microsoft packages

Bespoke software

Team player

Job description

Cannock Chase District Council is seeking a Housing Repairs Customer Service Advisor to be the first point of contact for residents seeking housing repairs and maintenance support. The role operates in a fast-paced Customer Contact Centre with a focus on accurate information and excellent service.

You will handle calls, emails and online queries, delivering friendly, professional assistance while using Microsoft packages and bespoke software systems.