Customer Service Advisor | Flexible Hours & Career Growth

EE Limited; Cwm; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Online GP

Carer's Leave

Family Leave

EE/BT Discounts

Career Development

Volunteering Days

Private Healthcare and Dental

Job summary

EE Limited is seeking a Customer Service Advisor for the Merthyr Tydfil contact centre. The role involves engaging with customers by phone to provide support, guidance, and solutions, delivering an exceptional service experience.

The successful candidate will be empathetic, patient, and dedicated to helping people, with training provided to confidently discuss EE products and services. Flexible scheduling options and a supportive team culture are highlighted in the role.

Qualifications

• Strong communication skills and empathy to handle customer interactions.
• Patience and resilience in a fast-paced contact centre environment.
• Ability to listen carefully and build positive relationships with customers.

Responsibilities

• Speak with customers by phone to provide support and guidance.
• Identify customer needs and offer effective solutions and alternatives.
• Build and maintain strong relationships to deliver exceptional service.

Skills

Communication skills

Empathy

Patience

Active listening

Relationship building

Job description

EE Limited is seeking a Customer Service Advisor for the Merthyr Tydfil contact centre. The role involves engaging with customers by phone to provide support, guidance, and solutions, delivering an exceptional service experience.

The successful candidate will be empathetic, patient, and dedicated to helping people, with training provided to confidently discuss EE products and services. Flexible scheduling options and a supportive team culture are highlighted in the role.