Customer Service Advisor

EE Limited; Cilfrew; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Online GP

Carer's leave

Family leave

Discounts (EE/BT)

Career development

Volunteering days

Private healthcare

Private dental

Job summary

EE Limited is hiring a Customer Service Advisor in Wales with a focus on delivering exceptional phone support and building strong customer relationships. The role involves helping customers with queries, guiding them through solutions, and maintaining a friendly, professional demeanor.

Training will be provided to ensure confidence in discussing EE products and services. Expect a 37.5-hour weekly shift with a schedule that includes weekdays and weekend hours.

Qualifications

• Demonstrate empathy and patient listening when assisting customers.
• Provide clear, concise guidance and first-time resolution where possible.
• Maintain a courteous, professional tone in all customer interactions.

Responsibilities

• Interact with customers by phone to resolve inquiries and issues.
• Offer guidance and solutions, ensuring customer satisfaction.
• Build and maintain positive relationships to support service quality.

Skills

Empathy

Active listening

Phone support

Communication

Job description

Customer Service Advisor

Location: Aberdulais, West Glamorgan, GB, SA10 8

Start Date: October 7, 2026

End Date: November 5, 2026, 03:01:32.93

Service Centre: EE Merthyr Tydfil Contact Centre - 37.5 Hours per week

Shift Pattern:

• Monday - OFF
• Tuesday - 8:00AM - 5:00PM
• Wednesday - 8:00AM - 5:00PM
• Thursday - 8:00AM - 5:00PM
• Friday - 8:00AM - 5:00PM
• Saturday - 9:00AM - 3:00PM
• Sunday - OFF

Salary and Benefits:

• Competitive Salary: Starting at £26,116 rising to £26,738 after 8 months, plus an uncapped monthly commission scheme
• Online GP: Access to a private GP 24/7 for you and your immediate family
• Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off
• Family Leave: Equalised maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year
• Huge Discounts: Save on EE & BT products, including mobile and broadband
• Career Development: Ongoing support to help you grow your skills and develop
• Volunteering Days: Paid time off to give back to your local community
• Optional Private Healthcare and Dental: Protection for you and your family

Role Description:

Are you someone who loves connecting with people and making a difference? If you have a warm and engaging personality and enjoy helping others, you could be a perfect fit for the Customer Service Advisor role at EE in Merthyr Tydfil.

At EE, we believe every interaction should be a positive one. You'll engage with customers over the phone, offering support, guidance and helping with any solutions they need. Your role will be all about building relationships and providing exceptional service.

To thrive in this role, you'll need to be empathetic, patient, and dedicated to helping people. Your ability to listen, understand, and build relationships will be key to your success. You'll be the friendly voice that customers rely on for support. We'll provide all the comprehensive training you need to ensure you can confidently discuss our products and services.

We understand that life is ever-changing. This role offers flexibility, some of the ways we do this is allowing you to schedule your own breaks or bank time to take off so you can go to those events or appointments. We're committed to supporting your success in both your professional and personal life.

Join us for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?