Customer Service Advisor - Flexible Hours & Growth Path

EE Limited; Cilfrew; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Online GP

Carer's leave

Family leave

Discounts (EE/BT)

Career development

Volunteering days

Private healthcare

Private dental

Job summary

EE Limited is hiring a Customer Service Advisor in Wales with a focus on delivering exceptional phone support and building strong customer relationships. The role involves helping customers with queries, guiding them through solutions, and maintaining a friendly, professional demeanor.

Training will be provided to ensure confidence in discussing EE products and services. Expect a 37.5-hour weekly shift with a schedule that includes weekdays and weekend hours.

Qualifications

• Demonstrate empathy and patient listening when assisting customers.
• Provide clear, concise guidance and first-time resolution where possible.
• Maintain a courteous, professional tone in all customer interactions.

Responsibilities

• Interact with customers by phone to resolve inquiries and issues.
• Offer guidance and solutions, ensuring customer satisfaction.
• Build and maintain positive relationships to support service quality.

Skills

Empathy

Active listening

Phone support

Communication

Job description

EE Limited is hiring a Customer Service Advisor in Wales with a focus on delivering exceptional phone support and building strong customer relationships. The role involves helping customers with queries, guiding them through solutions, and maintaining a friendly, professional demeanor.

Training will be provided to ensure confidence in discussing EE products and services. Expect a 37.5-hour weekly shift with a schedule that includes weekdays and weekend hours.