Customer Service Advisor

EE Limited; Cwm; Sur place; GBP 26 000 - 27 000; Plein temps

Avantages offerts par ce poste

Online GP

Carer's Leave

Family Leave

EE/BT Discounts

Career Development

Volunteering Days

Private Healthcare and Dental

Résumé du poste

EE Limited is seeking a Customer Service Advisor for the Merthyr Tydfil contact centre. The role involves engaging with customers by phone to provide support, guidance, and solutions, delivering an exceptional service experience.

The successful candidate will be empathetic, patient, and dedicated to helping people, with training provided to confidently discuss EE products and services. Flexible scheduling options and a supportive team culture are highlighted in the role.

Qualifications

• Strong communication skills and empathy to handle customer interactions.
• Patience and resilience in a fast-paced contact centre environment.
• Ability to listen carefully and build positive relationships with customers.

Responsabilités

• Speak with customers by phone to provide support and guidance.
• Identify customer needs and offer effective solutions and alternatives.
• Build and maintain strong relationships to deliver exceptional service.

Connaissances

Communication skills

Empathy

Patience

Active listening

Relationship building

Description du poste

Customer Service Advisor

Cwm Dulais

West Glamorgan

GB

SA4 8

Job Details

EE Merthyr Tydfil Contact Centre - 37.5 Hours per week

Shift pattern:

• Monday - OFF
• Tuesday - 8:00AM - 5:00PM
• Wednesday - 8:00AM - 5:00PM
• Thursday - 8:00AM - 5:00PM
• Friday - 8:00AM - 5:00PM
• Saturday - 9:00AM - 3:00PM
• Sunday - OFF

Salary and Benefits

• Competitive Salary: Starting at £26,116 rising to £26,738 after 8 months, plus an uncapped monthly commission scheme
• Online GP: Access to a private GP 24/7 for you and your immediate family
• Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off
• Family Leave: Equalised maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year
• Huge Discounts: Save on EE & BT products, including mobile and broadband
• Career Development: Ongoing support to help you grow your skills and develop
• Volunteering Days: Paid time off to give back to your local community
• Optional Private Healthcare and Dental: Protection for you and your family

About the Role

Are you someone who loves connecting with people and making a difference? If you have a warm and engaging personality and enjoy helping others, you could be a perfect fit for the Customer Service Advisor role at EE in Merthyr Tydfil.

At EE, we believe every interaction should be a positive one. You'll engage with customers over the phone, offering support, guidance and helping with any solutions they need. Your role will be all about building relationships and providing exceptional service.

To thrive in this role, you'll need to be empathetic, patient, and dedicated to helping people. Your ability to listen, understand, and build relationships will be key to your success. You'll be the friendly voice that customers rely on for support. We'll provide all the comprehensive training you need to ensure you can confidently discuss our products and services.

We understand that life is ever-changing. This role offers flexibility, some of the ways we do this is allowing you to schedule your own breaks or bank time to take off so you can go to those events or appointments. We're committed to supporting your success in both your professional and personal life.

Join us for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?