Customer Service Advisor — Commission, Career Growth & Perks

BT Group; Merthyr Tydfil; Remote; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Online GP

Carer’s Leave

Family Leave

Discounts on BT products

Career Development

Volunteering Days

Private Healthcare

Job summary

EE in Merthyr Tydfil is hiring a Customer Service Advisor to engage with customers by phone, offering support and solutions. You will be the friendly voice, listen actively, and guide customers through their needs with empathy.

Training is provided to confidently discuss products and services, with a focus on delivering excellent service. The role offers a structured schedule Monday to Sunday with regular shift patterns, a starting salary of £26,116 rising to £26,738 after eight months, and an

Qualifications

• Experience in a customer service role is preferred.
• Ability to listen carefully and respond with empathy.
• Strong communication skills and a friendly demeanor.

Responsibilities

• Handle customer inquiries via phone with a calm and helpful approach.
• Provide guidance, information and solutions to customer needs.
• Build rapport and maintain positive relationships to improve satisfaction.

Skills

Customer service

Active listening

Communication

Empathy

Job description

EE in Merthyr Tydfil is hiring a Customer Service Advisor to engage with customers by phone, offering support and solutions. You will be the friendly voice, listen actively, and guide customers through their needs with empathy.

Training is provided to confidently discuss products and services, with a focus on delivering excellent service. The role offers a structured schedule Monday to Sunday with regular shift patterns, a starting salary of £26,116 rising to £26,738 after eight months, and an