Customer Service Advisor

EE Limited; Folly Gate; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Online GP

Carer's Leave

Family Leave

Discounts EE/BT products

Career Development

Volunteering Days

Private Healthcare & Dental

Job summary

EE Limited in South West England is hiring a Customer Service Advisor for EE Merthyr Tydfil Contact Centre. The role is 37.5 hours per week with a Monday to Sunday pattern and breaks you can schedule, oriented towards delivering great customer service.

You will engage with customers by phone, offering support and solutions, and will receive comprehensive training to discuss products and services. A flexible environment supports personal commitments and career growth.

Responsibilities

• Engage with customers over the phone to provide support, guidance and solutions.
• Build relationships and deliver exceptional service.
• Complete comprehensive training to confidently discuss EE products and services.

Job description

Customer Service Advisor

2026-07-27T00:00:00

Location: South West England

Region: South West England

Country: GB

Postcode: EX17 5LG

Application Deadline: Any

Application Type: EE

Application Closing Date: 2026-11-05T10:00:40.067

Job Description

EE Merthyr Tydfil Contact Centre - 37.5 Hours per week

Shift Pattern:

• Monday - OFF
• Tuesday - 8:00AM - 5:00PM
• Wednesday - 8:00AM - 5:00PM
• Thursday - 8:00AM - 5:00PM
• Friday - 8:00AM - 5:00PM
• Saturday - 9:00AM - 3:00PM
• Sunday - OFF

Salary and Benefits:

Competitive Salary: Starting at £26,116 rising to £26,738 after 8 months, plus an uncapped monthly commission scheme

• Online GP: Access to a private GP 24/7 for you and your immediate family
• Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off
• Family Leave: Equalised maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year
• Huge Discounts: Save on EE & BT products, including mobile and broadband
• Career Development: Ongoing support to help you grow your skills and develop
• Volunteering Days: Paid time off to give back to your local community
• Optional Private Healthcare and Dental: Protection for you and your family

About the Role

Are you someone who loves connecting with people and making a difference? If you have a warm and engaging personality and enjoy helping others, you could be a perfect fit for the Customer Service Advisor role at EE in Merthyr Tydfil.

At EE, we believe every interaction should be positive. You'll engage with customers over the phone, offering support, guidance, and help with solutions. Your role will focus on building relationships and delivering exceptional service.

To succeed, you'll need to be empathetic, patient, and dedicated to helping people. Your ability to listen, understand, and build relationships will be key. You will be the friendly voice that customers rely on for support. We will provide comprehensive training to ensure you can confidently discuss our products and services.

We understand that life is ever-changing. This role offers flexibility, including the ability to schedule your own breaks or bank time to attend events or appointments. We are committed to supporting your success both professionally and personally.

Join us for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?