Customer Service Advisor — Field & Office Support

ELIS; Renfrew; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

29 Days Holiday

Company Pension

Training and development

Job summary

Elis UK is seeking a Customer Service Advisor for our Inchinnan site near Renfrew. This varied, customer-focused role combines office work with field visits to resolve queries, perform stock checks and ensure customers get the best from our services.

You will build relationships, handle complaints, provide guidance on Elis services and collaborate with service teams to meet targets. A full driving licence is required as visits to customer locations are part of the role.

Qualifications

• Experience in customer service, account management or sales-focused environment.
• Customer-centric approach and strong communication skills.
• Ability to handle queries and challenging situations calmly.
• Willingness to visit customer locations and perform field work.

Responsibilities

• Respond to customer queries promptly and professionally across teams.
• Own customer complaints and attend locations to achieve resolutions.
• Coordinate solutions and follow up to ensure issues are resolved.
• Build relationships and understand customers' service requirements.

Skills

Customer service

Account management

Sales oriented

Communication

Driving licence

Tools

CRM software

Job description

Elis UK is seeking a Customer Service Advisor for our Inchinnan site near Renfrew. This varied, customer-focused role combines office work with field visits to resolve queries, perform stock checks and ensure customers get the best from our services.

You will build relationships, handle complaints, provide guidance on Elis services and collaborate with service teams to meet targets. A full driving licence is required as visits to customer locations are part of the role.