Customer Experience Advisor — Edinburgh

Lorien; City of Edinburgh; Vor Ort; GBP 20.000 - 23.000; Vollzeit

Zusammenfassung

Lorien in Edinburgh is seeking a Customer Service Advisor to join our friendly team. You will handle customer queries via phone and email, provide professional support, and ensure records are updated accurately.

You will work collaboratively to resolve issues, show empathy, stay calm under pressure, and prioritise tasks to deliver outstanding customer experiences. A proactive learner with strong communication and attention to detail will thrive in this role.

Qualifikationen

• Strong communication skills
• Attention to detail
• Empathy and customer-centric mindset
• Ability to stay calm under pressure
• Problem-solving and prioritisation skills

Aufgaben

• Handle customer queries via phone and email.
• Provide professional support and resolve issues efficiently.
• Update systems accurately with customer information.
• Collaborate with colleagues to ensure timely resolution.

Jobbeschreibung

Lorien in Edinburgh is seeking a Customer Service Advisor to join our friendly team. You will handle customer queries via phone and email, provide professional support, and ensure records are updated accurately.

You will work collaboratively to resolve issues, show empathy, stay calm under pressure, and prioritise tasks to deliver outstanding customer experiences. A proactive learner with strong communication and attention to detail will thrive in this role.