HR & Customer Services Advisor

Elis; Swindon; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

29 Days Holiday

Employee Assistance Programme

Supportive and collaborative team

Variety and responsibility

Job summary

Elis UK is seeking an HR & Customer Services Advisor to help keep the site running smoothly. You’ll support HR activities and assist the customer service team during busy periods, contributing to a well-organised and engaging workplace.

This part-time role offers 20–30 hours per week with opportunities across operations and administration, within a supportive and collaborative Elis team.

Qualifications

• Experience in administration, customer service, or site operations.
• Good organisational skills and the ability to manage multiple priorities.
• Willingness to learn and support across HR and customer service tasks.

Responsibilities

• Organising site events and engagement activities.
• Maintaining site documentation and records.
• Assisting with HR processes such as inductions and recruitment requests.
• Supporting customer queries and order processing.

Skills

Organised

Proactive

Great communicator

Detail oriented

Flexible

Tools

Excel basics

Job description

Elis is an international leader in textile, hygiene and facility services, helping businesses across a wide range of industries to operate safely, sustainably and efficiently. With a presence in 29 countries and a team of around 52,000 people, we combine the scale and stability of an international organisation with the opportunity to build a rewarding and long-term career.

Our people are at the heart of everything we do. We believe in investing in our people, recognising their contribution and giving them the opportunity to develop, progress and build careers they can be proud of.

At Elis, you'll be part of a culture built on trust, respect and collaboration , where your ideas and contribution are valued. We want our people to have a voice, and our commitment to listening and acting on employee feedback was recognised when Elis UK won Best Employee Engagement Experience Initiative at the 2024 CIPD People Management Awards for our Employee Voice programme.

With opportunities across operations, engineering, logistics, sales and our head office support functions, there are many ways to develop your career with Elis.

The Opportunity

Part time or 3 days a week, 20 / 30 hours per week.

As ourHR &Customer Services Advisor, you’ll play a key part in keeping the site running smoothly. From supporting HR to helping the customer service team during busy periods, no two days will be the same.

You’ll be at the centre of site operations—supporting colleagues and helping create a well-organised, engaging workplace.

HR & Office Administration

• Organising site events and engagement activities
• Maintaining site documentation and records
• Supporting HR processes such as:
  • New starter administration and inductions
  • Return-to-work documentation
  • Recruitment requests
  • Taking notes in HR meetings

Customer Service Support

• Assisting with customer queries
• Supporting order entry and processing
• Maintaining system data
• Helping the team manage workflow and priorities

What We're Looking For

We’re looking for someone who is:

• Organised and proactive, with the ability to manage multiple priorities
• Agreat communicator, confident working with people at all levels
• Detail-focused, ensuring accuracy in everything you do
• Flexible and adaptable, happy to support across different areas
• Comfortable using basic systems (Excel knowledge is helpful but not essential)

Experience in administration, customer service, or site operations is beneficial—but just as important is a positive attitude and willingness to learn.

What We Offer

29 Days Holiday

Employee Assistance Programme

• Be part of asupportive and collaborative team
• Enjoy a role withvariety and responsibility
• Contribute to a business thatvalues people and sustainability
• Opportunities todevelop your skills and grow your career