Operations Support Assistant

Speedy Freight; Belfast; On-site; GBP 22,140 - 27,060; Full time

Benefits offered by this job

Company pension

Health & wellbeing programme

On-site parking

Job summary

Speedy Freight in Belfast is looking for an Operations Support Assistant to join their customer service team. This entry-level role requires a confident telephone manner and basic IT skills, with training provided. You will manage customer bookings, support the sales team, and ensure smooth deliveries.

The position offers a stable environment with growth opportunities within the logistics sector, including company benefits such as a pension and health program.

Qualifications

• Entry-level customer service experience is helpful but not essential.
• Willingness to learn and develop new skills.
• Strong focus on customer service.

Responsibilities

• Taking customer bookings over the phone.
• Agreeing pricing and delivery options with customers.
• Supporting the sales team with appointments.
• Working closely with Customer Services and Sales.
• Promoting Speedy Freight’s services.
• Managing multiple tasks in a busy environment.
• Communicating clearly with customers and colleagues.
• Supporting the on-call rota when required.

Skills

Confident and friendly telephone manner

Good written and spoken English

Basic maths skills (GCSE level)

Comfortable using IT systems

Organised and reliable

Multitasking

Positive attitude

Education

GCSE level education

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Department: Branch Customer Service

Location: Speedy Freight Belfast & Northern Ireland (UK)

Compensation: £24,600 / year

Start Your Career in Fast-Paced Logistics!!

Are you confident on the phone, organised, and looking to start your career in a fast paced operational and customer service environment? Join Speedy Freight, a growing national logistics company where no two days are the same.

We provide same-day delivery solutions to businesses across the UK and Europe, handling urgent and time-critical shipments. As part of one of the UK’s leading supply chain networks, we pride ourselves on being reliable, responsive, and customer-focused.

Our mission is simple: "To be the first choice to deliver - every single time."

The Role

As an Operations Support Assistant you’ll be at the heart of our operation. You’ll speak to customers, manage bookings, and help ensure deliveries run smoothly from start to finish. This is a great opportunity for someone at entry level who wants to develop communication, sales, and logistics experience.

What You’ll Be Doing

• Taking customer bookings over the phone and entering details into our systems
• Speaking with customers to agree pricing and delivery options
• Supporting the sales team by booking appointments with potential new customers
• Working closely with Customer Services and Sales to meet performance targets
• Promoting Speedy Freight’s services to new and existing customers
• Managing multiple tasks in a busy, deadline-driven environment
• Communicating clearly and professionally with customers and colleagues
• Being flexible to support the on-call rota when required

What We’re Looking For

• Confident and friendly telephone manner
• Good written and spoken English and basic maths skills (GCSE level)
• Comfortable using IT systems (Microsoft Word, Excel, Outlook)
• Organised, reliable, and able to multitask
• Willingness to learn and develop new skills
• A positive attitude with a strong focus on customer service

Previous customer service or phone-based experience is helpful but not essential — full training will be provided. If you enjoy speaking to people and working in a fast-moving environment, we’d love to hear from you.

Why Join Speedy Freight?

• Am exciting, varied role with training and development
• Friendly, supportive team environment
• Stable, permanent position
• Opportunity to grow within a national logistics business

Ready to take your first step into the logistics industry?

Benefits

• Company pension
• Health & wellbeing programme
• On-site parking