Customer Service Advisor — Fast-Paced Growth Role

DPD Group UK; Dundee; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity and paternity

Free life assurance 4x salary

Free onsite car parking

Health Kiosks at locations

Discounted shopping from hundreds of 1

Milestone days off

Eye tests and glasses support

Job summary

DPD Group UK is hiring a Customer Service Advisor in Dundee on a 6 Month Fixed Term Contract. You will handle delivery-related queries, provide Proof of Delivery, and work with drivers and managers to resolve issues efficiently.

The role requires experience in fast-paced customer service, strong communication, and a proactive problem-solving approach. Competitive salary and day-one benefits accompany a structured career path within the business.

Qualifications

• Fast-paced customer service experience.
• Strong communication and telephone skills.
• Polite and professional, willing to go the extra mile to exceed customer expectations.

Responsibilities

• Assist customers with delivery status and POD requests.
• Investigate missing parcels and resolve delivery disputes.

Skills

Customer service

Communication skills

Telephone manner

Problem solving

Microsoft Office

Team collaboration

Job description

DPD Group UK is hiring a Customer Service Advisor in Dundee on a 6 Month Fixed Term Contract. You will handle delivery-related queries, provide Proof of Delivery, and work with drivers and managers to resolve issues efficiently.

The role requires experience in fast-paced customer service, strong communication, and a proactive problem-solving approach. Competitive salary and day-one benefits accompany a structured career path within the business.