Customer Service Advisor (Face To Face)

Pertemps London; Hayes End; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Quarterly bonus £1,200

Full training

Career progression

Friendly environment

Long-term prospects

Job summary

Pertemps London is hiring two Customer Service Advisors for full-time roles based in Wandsworth and Charlton, London. You will be the first point of contact, handling enquiries by phone and in person, and supporting customers with finding solutions.

The role covers customer interaction, administration, sales, and operations across both sites. The position offers a competitive £27,053 basic salary with a quarterly bonus up to £1,200 per year, full training, and clear progression paths within a

Qualifications

• Previous experience in a customer service or customer-facing role.
• Excellent communication and interpersonal skills.
• Positive, friendly and professional attitude.
• Strong organisational skills and attention to detail.
• Ability to work independently as well as part of a team.
• Good IT and administrative skills.
• Proactive approach with a genuine passion for helping customers.
• Comfortable in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service to new and existing customers.
• Handle enquiries via telephone, email, and face-to-face interactions.
• Identify customer requirements and recommend suitable solutions.
• Convert enquiries into sales opportunities and support site targets.
• Complete administrative tasks accurately and efficiently.
• Maintain a clean, professional, and welcoming environment.
• Support the smooth day-to-day running of the site.
• Work independently and take responsibility when required.
• Ensure health and safety procedures are followed at all times.
• Build positive relationships with customers and provide ongoing support.

Skills

Customer service

Communication

Organisational skills

IT skills

Teamwork

Proactive approach

Job description

Pertemps London seeks two Customer Service Advisors (Face To Face) for full-time roles based in Wandsworth and Charlton, London, paying £27,053 annually plus a quarterly bonus of up to £1,200. Acting as first point of contact, the successful hires will handle enquiries by telephone and in person, supporting customers in finding suitable solutions. Duties span interaction, administration, sales and operations, so adaptability and strong communication skills matter. Applicants should enjoy helping people and delivering high standards of service. This permanent contract offers variety, with each day bringing different challenges across both sites.

Customer Service Advisor Locations: Wandsworth & Charlton

Salary: £27,053 + Quarterly Bonus (up to £1,200 per year)

An exciting opportunity has arisen for two Customer Service Advisors to join a well‑established and growing business, with vacancies available in Wandsworth and Charlton. This role would suit someone who enjoys working with people, delivering excellent customer service, and helping customers find the right solutions. Offering a mix of customer interaction, administration, sales, and operational responsibilities, this is a varied position where no two days are the same.

The Role

The Customer Service Advisor will be the first point of contact for customers, providing a high level of service both over the phone and face-to-face. They will be responsible for handling enquiries, identifying customer needs, and ensuring customers receive the best possible experience from start to finish. The successful candidate will play a key role in supporting the day-to-day operation of the site while contributing to overall sales and customer satisfaction targets.

Key Responsibilities

• Deliver exceptional customer service to new and existing customers.
• Handle enquiries via telephone, email, and face-to-face interactions.
• Identify customer requirements and recommend suitable solutions.
• Convert enquiries into sales opportunities and support the achievement of site targets.
• Complete administrative tasks accurately and efficiently.
• Maintain a clean, professional, and welcoming environment.
• Support the smooth day-to-day running of the site.
• Work independently and take responsibility when required.
• Ensure health and safety procedures are followed at all times.
• Build positive relationships with customers and provide ongoing support.

What We're Looking For

• Previous experience in a customer service, retail, hospitality, sales, or other customer-facing role.
• Excellent communication and interpersonal skills.
• A positive, friendly, and professional attitude.
• Strong organisational skills and attention to detail.
• Ability to work independently as well as part of a team.
• Good IT and administrative skills.
• A proactive approach with a genuine passion for helping customers.
• Comfortable working in a fast-paced environment.

What's On Offer?

• £27,053 basic salary
• Quarterly bonus scheme with the opportunity to earn up to £1,200 per year
• Full training and ongoing development
• Excellent career progression opportunities
• Supportive and friendly working environment
• Stable, long-term career prospects
• Varied and rewarding role with genuine responsibility