Customer Care & Orders Advisor

Pertemps; Redhill; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Free on-site parking

25 days annual leave + bank holidays

Excellent company benefits

Job summary

Pertemps is seeking a Customer Care & Orders Advisor on the outskirts of Redhill. The role focuses on delivering excellent customer service, handling inquiries, and managing the full order lifecycle from processing to delivery, with a supportive team environment.

You will resolve issues, update CRM records, and liaise with internal teams to ensure a seamless customer experience. This permanent role offers a salary up to £31,000 and regular daytime hours.

Qualifications

• Background in customer service or customer care.
• Experience handling customer complaints and resolving situations.
• Experience processing customer orders and managing order administration.
• Experience with CRM systems and maintaining customer records.
• Excellent communication, empathetic and able to multi-task.

Responsibilities

• Handle incoming customer enquiries via telephone and email, providing prompt and professional responses.
• Manage customer complaints, investigate issues and work towards effective resolutions.
• Process new customer orders and manage the full order process through to completion.
• Handle returns, refunds, credits and delivery-related queries.
• Provide customers with accurate information on products, services, pricing and company policies.
• Maintain accurate customer records and update the CRM system.
• Liaise with internal departments to resolve queries and ensure customers receive support.
• Take ownership of customer issues and ensure resolution.
• Work towards service level agreements and customer satisfaction targets.
• Identify opportunities to improve the overall customer experience.

Skills

Customer service experience

Communication

Problem solving

CRM experience

Tools

CRM system

Job description

Customer Care & Orders Advisor

Location: Outskirts of Redhill

Salary: Up to £31,000 per annum DOE

Hours: Monday-Friday, 8:00am-5:00pm

Contract: Permanent

Looking for a customer service role where you're genuinely valued?

We're working with a fantastic, well-established business on the outskirts of Redhill who are looking to welcome an enthusiastic and customer-focused Customer Care & Orders Advisor to their growing team.

This is a brilliant opportunity to join a business that genuinely values its employees, invests in their development and prides itself on creating a supportive, positive working environment.

You'll be joining a friendly and collaborative team where customer service is at the heart of everything they do. This isn't simply about answering calls and responding to emails; you'll take ownership of customer queries, resolve issues and play an important part in ensuring customers receive an excellent experience.

What will you be doing?

• Handling incoming customer enquiries via telephone and email, providing prompt and professional responses.
• Managing customer complaints, investigating issues and working towards effective resolutions.
• Processing new customer orders and managing the full order process through to completion.
• Handling returns, refunds, credits and delivery-related queries.
• Providing customers with accurate information on products, services, pricing and company policies.
• Maintaining accurate customer records and updating the CRM system.
• Liaising with internal departments to resolve queries and ensure customers receive the support they need.
• Taking ownership of customer issues and ensuring everything is followed through to resolution.
• Working towards service level agreements, response times and customer satisfaction targets.
• Identifying opportunities to improve the overall customer experience.

What are we looking for?

We're looking for someone who already has a background in customer service or customer care, ideally with experience in a busy, customer-facing environment.

You’ll ideally have experience with:

• Handling customer complaints and resolving challenging situations.
• Processing customer orders and managing order administration.
• Dealing with returns, refunds and general account queries.
• Managing customer enquiries across telephone and email.
• Using CRM systems and maintaining accurate customer records.

Just as importantly, you'll be someone who is:

• Confident, personable and naturally enjoys speaking with people.
• Calm, professional and empathetic when dealing with difficult situations.
• Organised, proactive and able to manage multiple priorities.
• A confident problem solver who takes ownership rather than passing issues on.
• A positive team player who enjoys contributing to a supportive working environment.

What's in it for you?

• Salary of up to £31,000 per annum, depending on experience.
• Monday-Friday, 8:00am-5:00pm.
• 25 days annual leave plus bank holidays.
• Free on-site parking.
• Excellent additional company benefits.
• A genuinely supportive and welcoming team.
• A business that values its employees and actively encourages personal development.
• Opportunities to develop your skills, broaden your experience and progress within the business.

Why consider this opportunity?

This is a fantastic opportunity to join a business that genuinely cares about the people who work for them. They recognise the importance of creating a positive working environment, supporting their employees and providing opportunities for individuals to develop and grow.

If you're an experienced Customer Service or Customer Care professional looking for a company where you can feel valued, make a difference and build a long-term career, we'd love to hear from you!