Face-to-Face Customer Advisor | Bonus + Career Growth

Confidential; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Full training

Career progression

Friendly working environment

Long-term career prospects

Varied role with responsibility

Job summary

Confidential is seeking two Customer Service Advisors for sites in Wandsworth and Charlton. The role combines customer service, administration and sales, offering a varied daily routine and the chance to help customers find the right solutions.

You will be the first point of contact, handling enquiries and ensuring a positive customer experience from start to finish. The role includes full training, development opportunities, and a friendly, long-term career prospect.

Qualifications

• Previous experience in a customer-facing role in retail, hospitality, sales, or similar.
• Excellent communication and interpersonal skills.
• A positive, friendly, and professional attitude.
• Strong organisational skills and attention to detail.
• Ability to work independently as well as part of a team.
• Good IT and administrative skills.
• A proactive approach with a genuine passion for helping customers.
• Comfortable working in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service to new and existing customers.
• Handle enquiries by phone, email, and in person.
• Identify customer requirements and recommend suitable solutions.
• Convert enquiries into sales opportunities and support site targets.
• Complete administrative tasks accurately and efficiently.
• Maintain a clean, welcoming site environment.
• Support day-to-day site operations.
• Work independently and take responsibility when needed.
• Follow health and safety procedures at all times.
• Build lasting relationships with customers.

Skills

Customer service

Communication skills

Interpersonal skills

Organisational skills

IT skills

Teamwork

Independent work

Administrative skills

Proactive attitude

Fast-paced environment

Job description

Confidential is seeking two Customer Service Advisors for sites in Wandsworth and Charlton. The role combines customer service, administration and sales, offering a varied daily routine and the chance to help customers find the right solutions.

You will be the first point of contact, handling enquiries and ensuring a positive customer experience from start to finish. The role includes full training, development opportunities, and a friendly, long-term career prospect.