Customer Service Advisor (Face To Face)

Confidential; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Full training

Career progression

Friendly working environment

Long-term career prospects

Varied role with responsibility

Job summary

Confidential is seeking two Customer Service Advisors for sites in Wandsworth and Charlton. The role combines customer service, administration and sales, offering a varied daily routine and the chance to help customers find the right solutions.

You will be the first point of contact, handling enquiries and ensuring a positive customer experience from start to finish. The role includes full training, development opportunities, and a friendly, long-term career prospect.

Qualifications

• Previous experience in a customer-facing role in retail, hospitality, sales, or similar.
• Excellent communication and interpersonal skills.
• A positive, friendly, and professional attitude.
• Strong organisational skills and attention to detail.
• Ability to work independently as well as part of a team.
• Good IT and administrative skills.
• A proactive approach with a genuine passion for helping customers.
• Comfortable working in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service to new and existing customers.
• Handle enquiries by phone, email, and in person.
• Identify customer requirements and recommend suitable solutions.
• Convert enquiries into sales opportunities and support site targets.
• Complete administrative tasks accurately and efficiently.
• Maintain a clean, welcoming site environment.
• Support day-to-day site operations.
• Work independently and take responsibility when needed.
• Follow health and safety procedures at all times.
• Build lasting relationships with customers.

Skills

Customer service

Communication skills

Interpersonal skills

Organisational skills

IT skills

Teamwork

Independent work

Administrative skills

Proactive attitude

Fast-paced environment

Job description

Customer Service AdvisorLocations: Wandsworth & Charlton

Salary: 27,053 + Quarterly Bonus (up to 1,200 per year)

An exciting opportunity has arisen for two Customer Service Advisors to join a well-established and growing business, with vacancies available in Wandsworth and Charlton.

This role would suit someone who enjoys working with people, delivering excellent customer service, and helping customers find the right solutions. Offering a mix of customer interaction, administration, sales, and operational responsibilities, this is a varied position where no two days are the same.

The Role

The Customer Service Advisor will be the first point of contact for customers, providing a high level of service both over the phone and face-to-face. They will be responsible for handling enquiries, identifying customer needs, and ensuring customers receive the best possible experience from start to finish. They will also play a key role in supporting the day-to-day operation of the site while contributing to overall sales and customer satisfaction targets.

Key Responsibilities

• Deliver exceptional customer service to new and existing customers.
• Handle enquiries via telephone, email, and face-to-face interactions.
• Identify customer requirements and recommend suitable solutions.
• Convert enquiries into sales opportunities and support the achievement of site targets.
• Complete administrative tasks accurately and efficiently.
• Maintain a clean, professional, and welcoming environment.
• Support the smooth day-to-day running of the site.
• Work independently and take responsibility when required.
• Ensure health and safety procedures are followed at all times.
• Build positive relationships with customers and provide ongoing support.

What We're Looking For

• Previous experience in a customer service, retail, hospitality, sales, or other customer-facing role.
• Excellent communication and interpersonal skills.
• A positive, friendly, and professional attitude.
• Strong organisational skills and attention to detail.
• Ability to work independently as well as part of a team.
• Good IT and administrative skills.
• A proactive approach with a genuine passion for helping customers.
• Comfortable working in a fast-paced environment.

What's On Offer?

• 27,053 basic salary
• Quarterly bonus scheme with the opportunity to earn up to 1,200 per year
• Full training and ongoing development
• Excellent career progression opportunities
• Supportive and friendly working environment
• Stable, long-term career prospects
• Varied and rewarding role with genuine responsibility