Customer Service Advisor | Commission & Growth

The Big Phone Store; Wolverhampton; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Company pension

Career progression opportunities

Sales commission

Office in Wolverhampton

Job summary

The Big Phone Store in Wolverhampton is hiring a Customer Service Advisor to handle queries across telephone, email, WhatsApp and online channels. You will take ownership of customer cases from initial contact to resolution, investigate issues and explain policies in plain English.

Excellent spoken and written English is essential, and while previous customer service experience isn’t required, you should be proactive, commercially minded and able to work office-based.

Qualifications

• Excellent spoken and written English is essential.
• Previous customer service experience isn’t essential.
• Office-based in Wolverhampton.

Responsibilities

• Answering customer enquiries by telephone and digital channels.
• Managing customer cases from initial contact through to resolution.
• Investigating problems rather than passing them to somebody else.
• Communicating with customers through multiple channels (phone, email, WhatsApp, online marketplaces).
• Explaining policies and consumer-rights issues clearly.

Skills

Customer service

Communication

Problem solving

Organisation

Tools

Ticketing system

Job description

The Big Phone Store in Wolverhampton is hiring a Customer Service Advisor to handle queries across telephone, email, WhatsApp and online channels. You will take ownership of customer cases from initial contact to resolution, investigate issues and explain policies in plain English.

Excellent spoken and written English is essential, and while previous customer service experience isn’t required, you should be proactive, commercially minded and able to work office-based.