Customer Service Advisor - Colleague Helpline

Morrisons; Bradford; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading supermarket in Bradford is seeking a telephone support team member to assist colleagues with queries. This role requires excellent communication skills, prior customer service experience, and a keen attention to detail. You will work shifts focusing primarily on phone support, with opportunities for career development and various employee perks including discounts and healthcare benefits. Join us to make a difference in our community.

Benefits

15% discount in store

10% discount card for a friend

Career progression opportunities

Generous holiday entitlement

Market leading pension scheme

Healthcare benefits

Discount with over 850 retailers

Free parking onsite

Enhanced family leave

Qualifications

• Previous experience in a customer focused role.
• Ability to provide clear, helpful guidance.
• Willingness to learn and manage multiple queries.

Responsibilities

• Provide clear, accurate information and support over the phone.
• Aim for first time resolution and escalate when necessary.
• Maintain confidentiality and follow company processes.

Skills

Customer service experience

Excellent communication skills

Attention to detail

Positive attitude

Comfortable with computer systems

Job description

Are you passionate about helping people and delivering great customer service? Do you enjoy solving problems and providing clear, friendly guidance? If so, we’d love you to join our team. We’re introducing a dedicated, friendly, and helpful telephone support team to assist colleagues and line managers with a variety of queries. This is an exciting opportunity to be part of a growing team that will evolve as we develop our systems.

Key Responsibilities

• Provide clear, accurate information and support to colleagues over the phone.
• Aim for first time resolution wherever possible, escalating when necessary.
• Maintain confidentiality and follow company processes.
• Handle a variety of queries with empathy, professionalism, and attention to detail.
• Work with other teams to ensure queries are resolved efficiently from start to finish.

What to Expect

• Phone Line Focused: The role will start with telephone-based support and will grow to include chat and helpdesk support as our systems develop.
• Working Hours: You’ll work shifts between 7am and 6pm, Monday to Sunday, for a total of 37.5 hours per week.
• Location: Based in our Bradford, West Yorkshire offices, 5 days per week.

About you

What we're looking for:

• Previous experience in a customer focussed role.
• Excellent communication skills, with the ability to provide clear, helpful guidance.
• A positive, can-do attitude and willingness to learn.
• Good attention to detail, with the ability to manage multiple queries in a fast-paced environment.
• Comfortable using computer systems and learning new tools.

About us

In return for all your hard work, you will receive:

• 15% discount in store from the day you join us
• Additional 10% discount card for a friend or family member
• Career progression and development opportunities
• Generous holiday entitlement
• Market leading pension scheme and life assurance
• Healthcare benefits including Aviva Digital GP
• ‘MyPerks’ giving you discount with over 850 retailers
• Free parking onsite
• Enhanced Family, Maternity and Paternity Leave

Alive with activity, our modern Head Office is home to our corporate teams that make sure everything runs smoothly. Here, you’ll find comfy breakout areas, a coffee shop, Morrisons Daily and a subsidised restaurant. We are within commuting distance of Leeds, Manchester and the Yorkshire Dales - and we even have free parking!

At our Head Office you will expect to find supplier showcases, charity fundraising and celebrations all year round for the events that mean the most to our colleagues.

There’s more to our business as it’s fast paced and ever changing, as such we’ve got lots of fresh opportunities for you to play your part in our success. We’d love to meet you!

At Morrisons, we’re proud to be building a team that reflects the diversity of the communities we serve. We want every colleague to feel respected, supported and able to be themselves at work. Different voices, experiences and ways of thinking help us grow and improve and that’s good for our customers too.

We’re always looking for people from all walks of life to join us and bring their talents to our team. Together, we can build a workplace where everyone has the chance to thrive, make a difference and belong.