Customer Service Advisor - Career Growth & Training

Scania (Great Britain) Limited; Redruth; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

In-house training

25 days holiday + public holidays

Competitive pension

Discounts on major retail outlets

Life insurance (4x basic salary)

Company Success Payment

Job summary

Scania (Great Britain) Limited is seeking a Customer Service Advisor in Redruth to be the first point of contact for customers. You will coordinate servicing, handle queries, and raise invoices for work carried out, while maintaining excellent communication with customers and internal teams.

The role includes meeting customers on arrival, managing day-to-day administration, planning and scheduling, and providing timely updates.

Qualifications

• Customer service experience preferred.
• Strong communication with customers and colleagues.
• Organised approach to coordinating servicing and maintenance.

Responsibilities

• Meet and greet all customers on arrival in a professional and friendly manner.
• Manage day to day administrative tasks confidently and efficiently.
• Use initiative and work independently.
• Plan, schedule, and coordinate work.
• Create and process job cards, checking for existing work in progress.
• Check account detail, available credit and obtain relevant authorisation.
• Provide timely updates to customers.
• Agree timescales for unscheduled work and follow through to completion.

Skills

Customer service

Communication

Organisational

Administrative tasks

Invoicing

Job description

Scania (Great Britain) Limited is seeking a Customer Service Advisor in Redruth to be the first point of contact for customers. You will coordinate servicing, handle queries, and raise invoices for work carried out, while maintaining excellent communication with customers and internal teams.

The role includes meeting customers on arrival, managing day-to-day administration, planning and scheduling, and providing timely updates.