Customer Service Advisor

Scania; Redruth; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

In-house training

25 days holiday

Pension

Discounts on major retailers

Life insurance

Company Success Payment

Job summary

Scania in Redruth, United Kingdom, is hiring a Customer Service Advisor to be at the forefront of customer interaction, handling queries, coordinating servicing and invoicing, and maintaining strong relationships with customers.

The role offers in-house training, 25 days holiday, a competitive pension, life insurance, and other benefits. Working hours are Monday to Friday with shift variations and potential Saturday overtime.

Responsibilities

• Meet and greet customers in a professional and friendly manner.
• Coordinate servicing, repairs, and maintenance with customers.
• Raise invoices for work carried out and keep customers updated.
• Plan, schedule, and coordinate work with a proactive approach.
• Create and process job cards, check for existing work in progress.
• Check account details and obtain relevant authorisation.
• Provide timely updates to customers and manage expectations.
• Agree timescales for unscheduled work and follow through to completion.

Job description

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Customer Service Advisor – Redruth

Working Hours: Monday to Friday - Week 1: 07:00 - 15:30, Week 2: 09:30 - 18:00 + 1 in 3 Saturdays 07:00 - 12:00 (OT)

Salary: Starting from £27,500, plus an excellent benefits package, including:

• In-house training provided to support career progression
• 25 days holiday + public holidays which increases with service
• Competitive employer pension
• Discounts on major retail outlets, including groceries
• 4x basic salary life insurance
• Eligibility to receive an annual ‘Company Success Payment’

We have an exciting opportunity for a motivated individual to join our team at Redruth. As a Customer Service Advisor, you will be at the forefront of customer interaction, and your responsibilities will include building relationships with new and existing customers, coordinating routine servicing, repairs and maintenance, handling queries and raising invoices for work carried out, whilst always keeping our customers up to date. You will have a real passion for delivering a first-class service and an organised approach to your work.

Key Responsibilities:

• Meet and greet all customers on arrival in a professional and friendly manner.
• Manage day to day administrative tasks confidently and efficiently.
• Use initiative and be comfortable working as an individual.
• Plan, schedule, and coordinate work.
• Create and process job cards, checking for existing work in progress.
• Check account detail, available credit and obtain relevant authorisation.
• Provide timely updates to our customers.
• Agree timescales for unscheduled work and follow through to completion.

Please note, the closing date for this role is subject to change pending volume of applications.

We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.

Working forScaniais not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.

AtScaniawe invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.

We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute.We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusionisa strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences,weensurewe havethe right peopleand together with an inclusive corporate culture,thisdrivesour business forward.Wewant our colleagues to feel proud and happy to work for us, no matter where theyare fromor whothey are, and we strive to achieve an inclusive and family-friendly environment for everyone.

Scaniais dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values;CUSTOMER FIRST,RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.