Customer Service Advisor: Growth & Benefits

Scania Group; Abingdon; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

In-house training provided to support

25 days holiday + public holidays

Competitive employer pension

Discounts on major retail outlets, gro

4x basic salary life insurance

Annual Company Success Payment

Job summary

Scania in Abingdon is seeking a motivated Customer Service Advisor to be at the forefront of customer interaction, coordinating servicing, repairs and maintenance, handling queries and raising invoices while keeping customers updated.

You'll benefit from in-house training, 25 days holiday, pension, life insurance, and a comprehensive benefits package. The role includes varied hours and opportunities for progression within Scania's UK and global network.

Responsibilities

• Meet and greet all customers on arrival in a professional and friendly manner.
• Manage day to day administrative tasks confidently and efficiently.
• Use initiative and be comfortable working as an individual.
• Plan, schedule, and coordinate work.
• Create and process job cards, checking for existing work in progress.
• Check account detail, available credit and obtain relevant authorisation.
• Provide timely updates to our customers.
• Agree timescales for unscheduled work and follow through to completion.

Job description

Scania in Abingdon is seeking a motivated Customer Service Advisor to be at the forefront of customer interaction, coordinating servicing, repairs and maintenance, handling queries and raising invoices while keeping customers updated.

You'll benefit from in-house training, 25 days holiday, pension, life insurance, and a comprehensive benefits package. The role includes varied hours and opportunities for progression within Scania's UK and global network.