Customer Service Advisor – Career Growth & Perks

Scania; South Mimms; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

In-house training

25 days holiday + public holidays

Competitive employer pension

Discounts on major retail outlets

4x basic salary life insurance

Annual Company Success Payment

Job summary

Scania South Mimms is seeking a Customer Service Advisor to be at the forefront of customer interactions, coordinating routine servicing, repairs and maintenance, and keeping customers up to date. You will build relationships with new and existing customers and handle queries while raising invoices for work carried out.

The role offers in-house training, 25 days holiday plus public holidays, a competitive pension, retail discounts, life insurance, and an annual company success payment.

Qualifications

• Motivated individual with a passion for delivering first-class customer service.
• Strong organisational skills to coordinate servicing, repairs and maintenance.
• Ability to build relationships with new and existing customers.
• Capable of handling queries and raising invoices for work carried out.

Responsibilities

• Meet and greet all customers on arrival in a professional and friendly manner.
• Manage day-to-day administrative tasks confidently and efficiently.
• Use initiative and be comfortable working as an individual.
• Plan, schedule, and coordinate work.
• Create and process job cards, checking for existing work in progress.
• Check account detail, available credit and obtain relevant authorisation.
• Provide timely updates to our customers.
• Agree timescales for unscheduled work and follow through to completion.

Job description

Scania South Mimms is seeking a Customer Service Advisor to be at the forefront of customer interactions, coordinating routine servicing, repairs and maintenance, and keeping customers up to date. You will build relationships with new and existing customers and handle queries while raising invoices for work carried out.

The role offers in-house training, 25 days holiday plus public holidays, a competitive pension, retail discounts, life insurance, and an annual company success payment.