Customer Service Advisor — Career Growth + Benefits

Scania; Redruth; Presencial; GBP 25 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

In-house training

25 days holiday

Pension

Discounts on major retailers

Life insurance

Company Success Payment

Resumo da oferta

Scania in Redruth, United Kingdom, is hiring a Customer Service Advisor to be at the forefront of customer interaction, handling queries, coordinating servicing and invoicing, and maintaining strong relationships with customers.

The role offers in-house training, 25 days holiday, a competitive pension, life insurance, and other benefits. Working hours are Monday to Friday with shift variations and potential Saturday overtime.

Responsabilidades

• Meet and greet customers in a professional and friendly manner.
• Coordinate servicing, repairs, and maintenance with customers.
• Raise invoices for work carried out and keep customers updated.
• Plan, schedule, and coordinate work with a proactive approach.
• Create and process job cards, check for existing work in progress.
• Check account details and obtain relevant authorisation.
• Provide timely updates to customers and manage expectations.
• Agree timescales for unscheduled work and follow through to completion.

Descrição da oferta de emprego

Scania in Redruth, United Kingdom, is hiring a Customer Service Advisor to be at the forefront of customer interaction, handling queries, coordinating servicing and invoicing, and maintaining strong relationships with customers.

The role offers in-house training, 25 days holiday, a competitive pension, life insurance, and other benefits. Working hours are Monday to Friday with shift variations and potential Saturday overtime.