Customer Service Advisor

Scania Group; Redruth; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

In-house training

25 days holiday + public holidays

Pension scheme

Retail discounts

Life insurance 4x basic salary

Company Success Payment

Job summary

Scania Group in Redruth is seeking a Customer Service Advisor to greet customers, manage administration, and coordinate work efficiently. The role involves handling account details, processing job cards, and providing timely updates to customers in a fast-paced environment.

Starting salary is £27,500 with a strong benefits package, training, and career progression opportunities within Scania’s UK operations. The position offers a supportive team culture and a clear path for growth.

Qualifications

• Customer service experience preferred.
• Strong organisational and administrative abilities.
• Excellent communication and professional presentation.

Responsibilities

• Meet and greet customers on arrival in a professional and friendly manner.
• Manage day-to-day administrative tasks confidently and efficiently.
• Plan, schedule, and coordinate work and create/process job cards.
• Provide timely updates to customers and obtain necessary authorisations.
• Check account details and ongoing work in progress, ensuring timely completion.

Job description

Job Title

Customer Service Advisor – Redruth

Working Hours

Monday to Friday - Week 1: 07:00 - 15:30, Week 2: 09:30 - 18:00 + 1 in 3 Saturdays 07:00 - 12:00 (OT)

Salary

Starting from £27,500, plus an excellent benefits package, including:

• In-house training provided to support career progression
• 25 days holiday + public holidays which increases with service
• Competitive employer pension
• Discounts on major retail outlets, including groceries
• 4x basic salary life insurance
• Eligibility to receive an annual ‘Company Success Payment’

Key Responsibilities

• Meet and greet all customers on arrival in a professional and friendly manner.
• Manage day to day administrative tasks confidently and efficiently.
• Use initiative and be comfortable working as an individual.
• Plan, schedule, and coordinate work.
• Create and process job cards, checking for existing work in progress.
• Check account detail, available credit and obtain relevant authorisation.
• Provide timely updates to our customers.
• Agree timescales for unscheduled work and follow through to completion.

Closing Date

23/11/2026
​Please note, the closing date for this role is subject to change pending volume of applications.

Applicant Accommodations

We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.

Scania Overview

Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.

At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.

We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.

Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.